Experienced Export Customer Service Analyst – Global Trade and Logistics

At arenaflex, we're revolutionizing the healthcare industry by pioneering game-changing innovations at the intersection of health, material, and data science. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Our mission is to improve lives by enabling better, smarter, safer healthcare. We're seeking an experienced Export Customer Service Analyst to join our team and make a meaningful impact. As a key member of our global trade and logistics team, you'll have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.

Job Summary:

As an Export Customer Service Analyst, you'll be responsible for managing orders, working directly with manufacturing locations, DCs, division supply chain, and freight forwarders to ensure the timely export of orders. You'll also be responsible for understanding and supporting export rules and regulations to comply with US Export Regulatory policies and procedures for international shipments. Your expertise will be essential in managing customer inquiries, following up on escalations, delays, and transportation issues, and identifying opportunities to improve customer satisfaction and/or processes.

Key Responsibilities:

* Manage orders utilizing SAP, COMS (Corporate Order Management System), and Salesforce databases

• Work directly with manufacturing locations, DCs, division supply chain, and freight forwarders to ensure the timely export of orders
• Understand and support export rules and regulations to comply with US Export Regulatory policies and procedures for international shipments
• Manage customer inquiries regarding product availability, order status, expedites, etc.
• Follow up on escalations, delays, and transportation issues
• Identify and implement opportunities to improve customer satisfaction and/or processes

Your Skills and Expertise:

To set you up for success in this role from day one, arenaflex requires the following qualifications:

• Bachelor's Degree or higher AND (6) years of Customer Service Experience
• OR
• High School Diploma/GED from AND (4) years of Customer Service Experience
• AND
• 4 years of speaking and writing bilingually in English and Spanish

Additional qualifications that could help you succeed even further in this role include:

• Experience in export transactions
• Excellent organization skills with ability to prioritize and manage multiple assignments
• High proficiency using PC-based applications (Excel, PowerPoint)
• Experience working on cross-functional and international teams
• Salesforce, SAP, and COMS experience
• Initiates, leads, and implements the process of problem identification and resolution

Work Environment and Company Culture:

As a remote employee, you'll have the flexibility to work from anywhere while still being part of a dynamic and innovative team. arenaflex is committed to maintaining a diverse and inclusive work environment that values creativity, collaboration, and continuous learning. Our company culture is built on a foundation of trust, respect, and open communication, and we're passionate about creating a workplace that's both challenging and rewarding.

Career Growth Opportunities and Learning Benefits:

arenaflex offers a range of opportunities for career growth and development, including training programs, mentorship, and professional certifications. We're committed to helping you achieve your career goals and providing you with the skills and knowledge you need to succeed in your role.

Compensation, Perks, and Benefits:

arenaflex offers a competitive salary and benefits package, including health insurance, retirement savings, and paid time off. We also offer a range of perks and benefits, including flexible work arrangements, professional development opportunities, and a comprehensive employee assistance program.

Supporting Your Well-being:

arenaflex is committed to supporting your well-being and providing you with the resources you need to live your best life. We offer a range of programs and services, including mental health support, employee wellness initiatives, and financial assistance programs.

Equal Employment Opportunity:

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to maintaining a workplace that's free from discrimination and harassment, and we're passionate about creating a culture that values diversity, equity, and inclusion.

How to Apply:

If you're a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!

Important Note:

Please be aware that all email communications from arenaflex regarding job opportunities will be from an email with a domain of @arenaflex.com. Be wary of unsolicited emails or messages regarding arenaflex job opportunities from emails with other email domains. Apply for this job