Experienced Customer Service Representative II – Catastrophe-Exposed Property Insurance

At arenaflex, we're not just looking for a Customer Service Representative II – we're looking for a game-changer. Someone who is passionate about delivering exceptional customer experiences, has a knack for problem-solving, and is eager to grow with our dynamic team. If you're a motivated individual with a drive to succeed, we want to hear from you.

About arenaflex

arenaflex is a leader in catastrophe-exposed property insurance, and we're proud to be named among the Best Places to Work in Insurance by Business Insurance for four years in a row (2020-2023). With over 1000 employees working remotely or in-office across nine offices, we're a nimble and highly responsive organization that thrives on innovation and collaboration. Our commitment to building a diverse and inclusive workforce has earned us a reputation as a champion of belonging and inclusion.

The Role

As a Customer Service Representative II at arenaflex, you'll be the voice of our company, building strong relationships with our customers and providing exceptional service through every interaction. You'll be responsible for answering policy and billing inquiries, assisting producers and underwriters on all policy transactions, handling and solving policyholder complaints, and providing inter-departmental support. With a focus on delivering results and exceeding customer expectations, you'll be an integral part of our Policy Services team, which is dedicated to building the arenaflex brand and maintaining a service mindset.

Key Responsibilities

* Answer policy and billing inquiries from producers and policyholders via phone, email, and live chat

• Assist producers with quoting new business and processing policy endorsements and updates
• Collaborate with other departments to respond to customer inquiries and resolve issues
• Handle and solve producer/policyholder complaints with little or no supervision
• Participate in special projects, peer-to-peer training, and provide inter-departmental support
• Develop and maintain knowledge of arenaflex products and services to provide accurate information to customers

What We're Looking For

* High school diploma or equivalent

• Minimum of 1 year's personal lines experience in an office or call center environment
• Excellent written and verbal communication skills
• Ability to keep emotions under control when dealing with irate or hostile customers
• Ability to multi-task, prioritize, and work in a fast-paced environment
• Strong initiative and close attention to detail
• Demonstrated ability to satisfy most customer requests
• Willingness to learn and grow with the company

Preferred Qualifications

* Self-starter with strong initiative and close attention to detail

• Experience working in a catastrophe-exposed property insurance environment
• Knowledge of insurance products and services
• Certification in customer service or a related field

Why Join arenaflex?

* Competitive salary and benefits package

• Generous health benefits and perks, including tuition reimbursement, wellness allowance, paid volunteer time off, a matching 401K plan, and more
• Opportunities for career growth and advancement
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Commitment to diversity, equity, and inclusion

What We Offer

* A comprehensive training program to help you develop the skills and knowledge you need to succeed in your role

• Ongoing support and coaching to help you grow and develop in your career
• Opportunities to participate in special projects and contribute to the growth and success of arenaflex
• A dynamic and collaborative work environment that fosters innovation and creativity
• Recognition and rewards for outstanding performance and contributions to the company

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you. Please submit your application, including your resume and a cover letter, to [arenaflex.com/careers](arenaflex.com/careers). We can't wait to hear from you and learn more about your qualifications and experience.

Equal Opportunity Employer

arenaflex is an equal opportunity employer committed to building a workforce that reflects the spectrum of perspectives, experiences, and abilities of the world we live in. We recognize that our differences make us strong, and we actively seek out diverse candidates through partnerships with organizations, institutions, and communities that represent various backgrounds. We champion belonging and inclusion for all identities, including, but not limited to, race, ethnicity, religion, sexual orientation, age, veteran status, ability status, gender, and country of origin, striving to create a culture where all individuals feel valued, respected, and empowered to bring their authentic selves to work. Apply for this job