Experienced Customer Service Specialist & Billing Expert – Healthcare Revenue Cycle Management at arenaflex
As a leading healthcare provider, arenaflex is revolutionizing the primary care experience by delivering high-quality care and service to our patients. We're seeking a passionate and innovative Customer Service Specialist & Billing Expert to join our team, working closely with our healthcare billing and revenue cycle management teams to ensure seamless patient interactions and exceptional billing experiences. If you're a strong problem-solver with a passion for customer service, administrative work, and cultivating change in healthcare, we'd love to connect.
About arenaflex
arenaflex is a forward-thinking healthcare organization that's transforming the primary care experience. Our mission is to deliver world-class care and service to our patients, and we're committed to making healthcare more accessible and less complicated for our members. Our call center team combines healthcare expertise with a customer-obsessed culture to deliver exceptional patient support. We're a diverse, inclusive environment where success is measured by positive patient impact while maintaining the highest standards of healthcare privacy and professionalism.
Key Responsibilities
As a Customer Service Specialist & Billing Expert, you'll be responsible for handling patient phone calls and message inquiries, de-escalating issues, ensuring patient satisfaction, and assisting with navigating healthcare needs, including insurance, billing, medical records, authorizations, and referrals. You'll also collaborate with providers and other operations team members to complete urgent tasks pertaining to patient billing issues and questions. Additionally, you'll:
- Proactively reach out to patients with open balances to assist with payment options, educate admins and patients on health insurance benefits, answer complex billing inquiries, resolve payment processing issues, and support arenaflex's efforts to empower patients in resolving financial responsibilities.
- Assist admins with our member's billing needs via 1Life's tasking system to provide the best customer service.
- Investigate claims through insurance to ensure they were processed according to the patient benefit plan, including reviewing and reconciling patient and insurance balances for accuracy.
- Master our technology suite, including RingCentral, Slack, G-suite, Zoom, and our Electronic Medical Record System 1Life, to interact with team members and patients and complete daily work.
- Contribute to team development through rounding, attending team huddles, participating in team problem-solving, and supporting all in-office providers with urgent & stat patient needs.
A Day in the Life
In this role, you'll handle inbound calls from arenaflex patients regarding their medical bills, insurance claims, and payment inquiries. Daily activities will include reviewing patient accounts, processing payments, explaining EOBs, and coordinating with internal stakeholders such as medical billing specialists, insurance verification teams, and healthcare providers to resolve billing discrepancies. You'll solve problems like incorrect charges, insurance claim rejections, payment plan requests, and billing confusion. Regular communication with insurance companies to verify benefits and claim status is essential. You'll document all interactions in the electronic health record system and follow up on pending issues.
About the Team
Our call center team is a dynamic and supportive environment where you'll work closely with healthcare experts and customer service professionals to deliver exceptional patient support. We're a culture that emphasizes leadership principles of ownership and continuous improvement, supported by ongoing training and development. Our team is committed to making healthcare more accessible and less complicated for our members, and we're passionate about delivering world-class care and service.
Basic Qualifications
* 2+ years of customer service experience in a call center environment
- 1+ year with medical billing, insurance claims, or healthcare revenue cycle
- Demonstrated proficiency in Microsoft Office Suite
- Experience using electronic health records (EHR) or customer relationship management (CRM) systems
- Knowledge of HIPAA compliance and healthcare privacy regulations
- High school diploma or equivalent
Preferred Qualifications
* Spanish speaking
- Ability to work various shifts
- Strong problem-solving and documentation skills
- Ability to type 45+ WPM while maintaining accuracy
Compensation and Benefits
arenaflex offers a competitive compensation package, including a base pay range of $31,200/year in our lowest geographic market up to $50,000/year in our highest geographic market. In addition to a full range of medical, financial, and/or other benefits, we offer equity, sign-on payments, and other forms of compensation as part of a total compensation package. For more information, please visit https://www.aboutarenaflex.com/workplace/employee-benefits.
Why Join arenaflex?
At arenaflex, we're committed to creating a workplace culture that's inclusive, supportive, and empowering. We believe in the importance of diversity, equity, and inclusion, and we're dedicated to making a positive impact in the lives of our patients and our community. If you're passionate about delivering world-class care and service, and you're committed to making a difference in healthcare, we'd love to connect.
How to Apply
If you're a motivated and customer-focused individual with a passion for healthcare and billing, we encourage you to apply for this exciting opportunity. Please submit your application via our internal or external career site. We can't wait to hear from you! Apply for this job