Experienced Patient Billing Customer Service Representative – Remote Opportunity
At arenaflex, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. You’ll be inspired to discover more, develop new skills, and pursue career-building opportunities as we help solve some of today’s biggest health challenges around the world. Together, let’s embrace possibilities and change lives! arenaflex's Patient Billing Customer Service department within the Revenue Cycle Management Division is seeking energetic, passionate customer service-focused individuals who seek solutions to challenging patient billing issues. This empowered and valued employee will help deliver exemplary customer experiences through innovation and continuous improvement. If you are interested in a career where learning and engagement are valued, and the lives you touch provide you with a higher sense of purpose, then arenaflex is the place for you!
Responsibilities:
• Answer 80+ inbound calls per day from patients, doctor's offices, and/or private insurance carriers.
- Initiate payment plans for patients for outstanding balances.
- Routinely utilize multiple resources to resolve patient inquiries while on the phone.
- Maintain performance goals.
- Ability to become proficient with processes after completing a structured training program.
Key Performance Indicators:
• First Call Resolution (FCR) rate
- Average Handling Time (AHT)
- Customer Satisfaction (CSAT) score
- Net Promoter Score (NPS)
- Quality Monitoring (QM) score
Knowledge, Skills, and Abilities:
• Ability to work and learn in a fast-paced environment
- Attention to detail
- Perform successfully in a team environment
- Excellent organization skills
- Proficiency navigating multiple computer screens and applications
- Alpha-Numeric data entry proficiency
- Excellent communication skills
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Strong time management and prioritization skills
Qualifications:
• High School Diploma or equivalent required
- Minimum 1+ year work experience required
- Previous work in medical billing, customer service, insurance claims, EOB, call center, fast-paced environment strongly preferred
- Previous work in high-volume calls environment with several computer windows open highly desirable
- Previous interaction and communications with patients regarding medical information strongly preferred
Technical/Other Requirements:
• Internet download speed of at least 50 megabytes per second connectivity required (if working remotely)
- Ability to connect equipment to router/modem with Ethernet cord. Equipment cannot be connected through Wi-Fi, mobile routers, or mobile hotspot with Ethernet port.
- Dedicated area to perform duties without interference; will be structured environment with structured breaks
- Ability to manage time and tasks independently while maintaining productivity
Why Join arenaflex as a Patient Billing Customer Service Representative?
• Work from home opportunity!
- Quarterly variable bonus potential!
- Generous paid time off!
- Medical, Vision, and Dental Insurance Options!
- Flexible Spending Accounts!
- 401(k) and Employee Stock Purchase plans!
- No Charge Lab Testing!
- Fitness Reimbursement Program!
- And many more incentives!
Pay Range:
$15.25-$16.00 or State/Local minimum wage, if higher.
Application Window Closes:
7/22/2025
Shift and Schedule:
The shift for this position will be Monday-Friday; 11am-8pm (EST) which is 10am-7pm CST and 9am-6pm (MST) and 8am-5 pm (PST).
Note:
During training, the hours will be 9am-6pm EST.
Shift Differential:
11AM-8PM (EST) SHIFT - 10% Shift Differential for residents in Eastern time zone.
Benefits:
Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including:
- Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement, and Employee Stock Purchase Plan.
Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.
Equal Opportunity Employer:
arenaflex is proud to be an Equal Opportunity Employer: arenaflex strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.
Accessibility and Accommodations:
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