Experienced Customer Success Tools Manager – Digital Transformation and Financial Management

Are you looking for a dynamic and autonomous work environment where your expertise can make a real impact? Look no further than arenaflex, a rapidly growing FinTech company that's revolutionizing the way small and medium-sized enterprises (SMEs) manage their finances. As a Customer Success Tools Manager at arenaflex, you'll play a critical role in helping entrepreneurs take control of their finances and shape the future of financial management.

Our Vision

At arenaflex, our ambition is to become the go-to financial management software for European SMEs. We're committed to helping entrepreneurs break free from time-consuming accounting and financial tasks, while providing them with key financial insights to make informed decisions about their business. We also support accounting firms by enabling them to focus on high-value advisory and consulting services, rather than repetitive and time-consuming tasks.

About arenaflex

arenaflex is one of the fastest-growing FinTech companies in France, with a strong presence in the European market. In just five years, we've achieved remarkable success, including:

• Positioning ourselves as a leading provider of innovative accounting and financial management solutions
• Raising €225 million in funding from top-tier investors, including Sequoia, a renowned Silicon Valley-based venture capital firm
• Growing our team from 7 co-founders to over 650 employees, with an average rating of 4.6/5 on Glassdoor and 94% of employees recommending us to their friends and family
• Building a diverse and international team with employees from 25 countries, with a flexible remote work culture
• Gaining the trust of thousands of users and achieving excellent reviews on Google

Mission

As a Customer Success Tools Manager at arenaflex, your mission will be to ensure the smooth operation of our customer success tools, including Intercom, Zendesk, Ringover, and Chilipiper. Your responsibilities will include:

• Administering our tools, including creating and deleting users, purchasing new licenses, and managing Intercom boxes and macros
• Maintaining our chatbot architecture
• Providing first-level support for our tools, understanding issues, and resolving them with the help of our internal or external level 2 support teams
• Categorizing and analyzing issues, identifying root causes, and sharing insights with our Build team to improve our processes and tool configurations
• Developing dashboards and reports to inform decision-making and modifying existing reports as needed
• Serving as the primary point of contact for our tool vendors, establishing escalation processes, and staying up-to-date on their roadmaps
• Participating in strategic decision-making around support, services, and customer success

Ideal Candidate

We're looking for ambitious professionals with 2-3 years of experience in a startup or scale-up environment, with a strong background in maintaining and administering software applications. The ideal candidate will have:

• Expertise in Intercom and/or Zendesk, with a strong understanding of their features and functionalities
• Proficiency in French and English, with excellent communication and problem-solving skills
• Strong Excel, Gsheet, Metabase, or SQL skills, with the ability to analyze data and draw insights
• Experience with Salesforce is a plus
• A "problem-solver" mindset, with the ability to work independently and adapt to changing circumstances
• A strong sense of ownership, drive, and autonomy, with excellent organizational and time management skills
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams

What We Offer

As a valued member of our team, you can expect:

• A competitive salary and benefits package, including a comprehensive health insurance plan and retirement savings plan
• A flexible remote work policy, with the option to work from home or our Paris office
• A generous annual leave policy, with 6-12 additional days of paid time off
• Opportunities for professional growth and development, including training and education programs
• A dynamic and inclusive work environment, with a strong focus on diversity, equity, and inclusion
• A comprehensive benefits package, including a gym membership, wellness programs, and access to our Paris office

How to Apply

If you're passionate about customer success and financial management, and you're looking for a challenging and rewarding role in a rapidly growing FinTech company, we encourage you to apply. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!

Note:

arenaflex is an equal opportunities employer, committed to diversity, equity, and inclusion. We welcome applications from candidates of all backgrounds, and we're proud to offer a workplace that's inclusive, supportive, and empowering. Apply for this job