Experienced Full Stack Enterprise Customer Success Manager – Web & Cloud Application Development
Join arenaflex, a people-focused company, as we scale our Customer Success team to drive growth and profitability for our customers. As an Enterprise Customer Success Manager, you will be a key player in managing complex, high-value accounts and maintaining relationships with senior leaders and decision-makers across various business units and geographies.
About arenaflex
arenaflex partners with the world's leading companies to accelerate growth and profitability, advance innovation, and build more prosperous communities. Our powerful, cloud-based, AI-powered pricing, selling, and prescribing solutions empower global manufacturers and distributors to manage, optimize, and digitize their end-to-end commercial processes. But we offer so much more than software. Our proven, repeatable process, and passionate, experienced people accelerate value and drive profitable, unrivaled business outcomes for our customers.
The Opportunity
As an Enterprise Customer Success Manager at arenaflex, you will be responsible for:
- Advocating customer needs throughout the customer lifecycle, understanding customer business challenges, and industry trends consulting on how arenaflex can help them achieve their objectives
- Collaborating with the account team to develop account plans and call-to-actions
- Cultivating relationships to drive adoption, ensure retention, and maintain high overall customer satisfaction
- Developing partner-focused relationships with key account contacts
- Understanding customer concerns and working effectively with internal teams to ensure our ability to resolve them
- Partnering with arenaflex SMEs and customer stakeholders advocating and anticipating the needs of customers
- Monitoring and reporting out Customer Health Metrics (Usage, Value measurement, Customer Sat, Churn Risk, Maturity Model, etc.)
- Communicating with departmental leaders to ensure alignment of customer requirements, encourage best practices, and share relevant information with the appropriate internal team
- Championing customer needs relative to software feature requirements
- Supporting Sales when upsell opportunities are identified
- Other duties as assigned
The Skill Set
To be successful in this role, you will need:
- Minimum 5 years of experience in Customer Success or a related role managing complex customer accounts at an Enterprise level
- Experience with pricing, quoting, rebate, or analytics solutions in a B2B environment: able to articulate value propositions and integration into business processes
- Commercial Business Processes: able to demonstrate an understanding of commercial processes such as quote to cash, list pricing, dynamic pricing, etc.
- Sales/Account Management Process Proficiency: demonstrated proficiency with sales methodologies such as Challenger Sale, ForceManagement, MEDDPICC, or similar techniques
- Project Governance Knowledge: understanding of the principles of effective Project Governance, especially as it relates to complex software implementation
- Business Systems Integration: able to understand the principles of business systems interaction through integration and data transformation
- Vendavo Solutions: willingness to learn business process and technical use cases as they relate to arenaflex solutions
- Enterprise Account Management: experience managing large Enterprise customer relationships (> $1 Billion in Revenue and global presence)
- Strong experience with SaaS software solutions. Familiarity with pricing or CPQ solutions is a plus
- Demonstrated ability to engage and build relationships with customer executives and key decision-makers
- Experience managing accounts that span multiple geographies and business units, driving consistency in outcomes
- Proficient in using data to derive insights, track performance, and drive meaningful conversations with customers
- Willingness to travel up to 10% and support international time zones
The Benefits
As an arenaflex employee, you will enjoy:
- Flexibility to work from home or in the office, depending on what works best for you
- Unlimited PTO for vacation, sick, and mental health days – we encourage everyone to take vacation during the year to ensure dedicated time to spend with loved ones, explore, rest, and recharge
- 4 recharge days, where the entire company goes on a brief pause in all geographies for 1 day each quarter. This day can be spent in whatever way helps you recharge, to regain energy, and dive back into the next workday
- 16 weeks of paid parental leave with health benefits for all parents, plus flexible re-entry schedules for returning to work
- $110 a month to cover your cell phone and internet expenses
- High-end laptop (Dell XPS or Mac)
- Competitive pay and bonus/commission
- Comprehensive health, dental, vision, and mental benefit options (PPO, FSA, HSA)
- 401k plan with a 3% employer non-election contribution
Additional Information
The national minimum salary is $83,995 base and benefits. The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
Why Join arenaflex?
* Unlocking opportunities for our customers would not be possible without our employees. When you are part of arenaflex, you're part of a company that's committed to your growth and invested in your career.
- Diversity, inclusion, and celebration of community are at our core, and we come together to learn from each other and honor our commitments.
- EMEA and California residents applying for positions at arenaflex can see our privacy policy here.
Our Team is Growing. You Will Too.
If you're passionate about delivering exceptional customer experiences and driving growth and profitability for our customers, we want to hear from you. Apply now to join our team and take your career to the next level. Apply for this job