Experienced Customer Success Manager – AI-Focused Food Distribution Solutions

At arenaflex, we're revolutionizing the global food system by optimizing the way food is sold, ordered, distributed, and financed. Our AI-focused software connects distributors with their customers to operate waste-free and efficiently. As a key member of our Customer Success team, you'll play a vital role in delivering value to vendors throughout the partnership lifecycle, from setting up every partnership for success to long-term growth. We're now looking for an experienced Customer Success Manager to support us in making our AI technology even more efficient and transform our vendors' operating processes.

About arenaflex

arenaflex is on a mission to enable the global food system to become sustainable by leveraging cutting-edge technology. Our innovative approach connects distributors with their customers, enabling them to operate waste-free and efficiently. With a strong focus on collaboration and teamwork, we're a dynamic and fast-paced environment that encourages growth and learning. Our team is passionate about making a positive impact on the world, and we're committed to building a lasting company that values its employees and the community.

Meet Your Team

Our Customer Success team at arenaflex strives to deliver value to vendors throughout the partnership lifecycle. We're responsible for digitizing food service distributors with our AI technology and digital ordering solutions. With arenaflex AI, voicemail, email, and SMS orders are automatically processed into a vendor's system within seconds, allowing them to run a more profitable and less wasteful business. As a Customer Success Manager, you'll work closely with our team to ensure the successful implementation and adoption of our solutions, providing exceptional support and guidance to our vendors.

Roles & Responsibilities

As a Customer Success Manager at arenaflex, you'll be responsible for:

• Managing and owning the execution of premium vendor partnerships, directly responsible for the revenue generated from each deal
• Supporting account executives as they enter the negotiation stage and taking ownership of the relationship once commercial agreements have been signed
• Preparing and leading trainings for new partners to ensure a seamless onboarding process
• Spending 1-2 days on site with vendors as they launch our arenaflex AI proposition and ensuring their team is fully equipped to integrate the product in their daily operations
• Upselling new propositions and agreeing contract renewals with your existing portfolio of partners
• Liaising between your partners and cross-functional internal teams, such as integrations, to ensure timely delivery of our solutions according to our partners' needs
• Sharing vendor learnings and feedback with the product and marketing team to help drive activities towards acquisition and engagement

Who We're Looking For

We're seeking an experienced Customer Success Manager who possesses:

• 2-4 years of experience in an externally-facing project management role
• A strong work ethic with the motivation to always improve and grow for yourself and the team
• A can-do attitude, willing to roll up your sleeves and get stuff done
• Amazing relationship-building and communication skills, comfortable articulating complex technical solutions to internal and external stakeholders
• Strong attention to detail, setting and maintaining high standards
• Fluency in German (written and spoken)
• A team-first mentality and a willingness to collaborate with cross-functional teams

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to providing our employees with opportunities for growth and development. As a Customer Success Manager, you'll have access to:

• Regular training and development programs to enhance your skills and knowledge
• Opportunities to work on high-impact projects and contribute to the company's growth and success
• A dynamic and supportive team environment that encourages collaboration and innovation
• A comprehensive benefits package, including health insurance, retirement savings, and paid time off

Work Environment and Company Culture

arenaflex is a fast-paced and dynamic environment that encourages collaboration, innovation, and growth. Our team is passionate about making a positive impact on the world, and we're committed to building a lasting company that values its employees and the community. As a Customer Success Manager, you'll work in a modern and well-equipped office, surrounded by a talented and motivated team.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• A base salary and performance-based bonuses
• Comprehensive health insurance and retirement savings
• Paid time off and flexible working hours
• Access to cutting-edge technology and tools
• Opportunities for professional development and growth

Conclusion

If you're a motivated and experienced Customer Success Manager looking for a new challenge, we encourage you to apply to this exciting opportunity. At arenaflex, we're committed to making a positive impact on the world, and we're looking for talented individuals who share our passion and values. Apply now to join our dynamic team and contribute to the success of our innovative food distribution solutions. Apply for this job