Experienced Full Stack Customer Success Technical Architect – Data Streaming Platform Expert

At arenaflex, we're not just building better tech; we're rewriting how data moves and what the world can do with it. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them. We're on a mission to empower our customers to unlock the full potential of their data, and we're looking for a talented Customer Success Technical Architect to join our team.

About arenaflex

arenaflex is a cutting-edge technology company that's revolutionizing the way data is processed and utilized. Our platform is designed to help businesses make data-driven decisions, improve operational efficiency, and drive innovation. We're a team of passionate and dedicated professionals who are committed to delivering exceptional results and making a meaningful impact.

About the Role

We're searching for a Customer Success Technical Architect (CSTA) to act as a trusted technical advisor and advocate to work with our customers. The primary objective of this role is to ensure the success, retention, and expansion of our customers by providing technical guidance, including best practices, for the arenaflex product suite. You will partner with others in Customer Solutions as well as cross-functional divisions such as Sales, Product Management, and Engineering to help our customers accelerate time to value, maximize product consumption, and achieve their overall business objectives.

Key Responsibilities

As a Customer Success Technical Architect, you will:

• Champion and advocate for the customer within arenaflex, serving as the technical voice of the customer and coordinating between arenaflex Sales, Product, Services, Support, and Training teams to drive technical success.
• Identify customer technical objections and develop strategies to address those blockers to adoption.
• Proactively support customers through technical lifecycle activities such as architecture planning, cluster and security design, monitoring and automation; review and provide guidance on upgrade or migration plans, platform and application hardening ideas, and high availability design.
• Guide customers up the data streaming maturity curve through recommendations on advanced technical topics (e.g., data mesh, stream processing, utilization optimization, and performance tuning).
• Develop and present periodic customer reviews, including analysis of technical health and operational performance, to arenaflex senior management.
• Document and transfer knowledge to customers and internal teams, assisting customers in advancing their knowledge and abilities on their own, while also helping Technical Support Engineers and Professional Services teams better serve your customers.
• Leverage knowledge of your customer environments and use cases to influence the roadmap of arenaflex products.
• When necessary, roll up your sleeves and dig in to help address customer issues alongside arenaflex Technical Support Engineers and Core Engineering.

What You Will Bring

To succeed in this role, you will bring:

• Excellent communication and presentation skills
• Excellent interpersonal skills, customer-centric attitude, ability to deal with critical customer situations
• Strong service delivery, time, project, and priority management skills, experience in project financial fundamentals
• Love for work in a fast-growing and dynamic environment and ability to keep pace with constant change
• Demonstrated success in a technical Field role for a product/SaaS company with enterprise customers
• Passion for working on complex technical problems, with a strong understanding of modern infrastructure and streaming technologies; self-starter who loves a fast-paced environment
• Excellent interpersonal and communication skills and an ability to concisely explain tricky issues and complex solutions to a variety of personas
• Demonstrated ability to manage multiple customers at a time while paying strict attention to detail and delivering results across multiple initiatives such as driving expansion, customer satisfaction, feature adoption, and retention
• Collaborative spirit, outstanding consulting and relationship management skills, and ability to rapidly switch context
• Hands-on knowledge of one or more key cloud vendors (AWS, GCP, and Azure)
• Solid understanding of cloud networking and security technologies (e.g., VPC, Private Link, Private Service Connect, TLS/SSL, SASL, Kerberos, etc.)
• Ability to learn new technologies quickly, as well as a strong interest in doing so!

What Gives You an Edge

To stand out in this role, you should have:

• Experience with Apache Flink
• Experience helping customers build distributed systems or streaming solutions that use Apache Kafka alongside technologies such as Spark, Flink, Hadoop, Cassandra, etc.
• Experience prototyping and analyzing code for client solutions in multiple languages (e.g., Java, Python, Go, etc.)
• Experience with Java Virtual Machine (JVM) tuning and troubleshooting
• Experience with operating Linux, knowing how to configure, tune, and troubleshoot both RedHat and Debian-based distributions
• arenaflex Certification (https://www.arenaflex.io/certification/)

What We Offer

As a Customer Success Technical Architect at arenaflex, you will have the opportunity to:

• Work with a talented team of professionals who are passionate about delivering exceptional results
• Develop your skills and expertise in modern infrastructure and streaming technologies
• Collaborate with cross-functional teams to drive technical success and customer satisfaction
• Influence the roadmap of arenaflex products and shape the future of data streaming
• Enjoy a dynamic and fast-paced work environment with opportunities for growth and development
• Receive competitive compensation and benefits, including a comprehensive health insurance package, 401(k) matching, and paid time off

Come As You Are

At arenaflex, we believe that belonging isn't a perk; it's the baseline. We work across time zones and backgrounds, knowing that the best ideas come from different perspectives. And we make space for everyone to lead, grow, and challenge what's possible. We're proud to be an equal opportunity workplace, and we're committed to creating an inclusive and diverse environment where everyone can thrive. If you're a talented and motivated individual who is passionate about delivering exceptional results and making a meaningful impact, we encourage you to apply for this exciting opportunity. Join our team and help us build what's next! Apply for this job