Experienced Customer Support Specialist – Talent Pool at arenaflex

Join arenaflex, a pioneering financial technology company, as we revolutionize the way people manage their finances across borders. As a Customer Support Specialist, you will be part of our dynamic team in Budapest, working closely with customers to provide exceptional care and support. If you're passionate about delivering outstanding customer experiences, we want to hear from you!

About arenaflex

At arenaflex, we're committed to accelerating economic freedom for people who move across borders. Our innovative financial products are designed to address the unique challenges faced by individuals and families who relocate. With a strong focus on customer-centricity, we're building a team of talented professionals who share our vision of making a positive impact on people's lives.

Our Culture

We're proud of the culture we've created at arenaflex, where collaboration, creativity, and a willingness to take risks are encouraged. Our team is passionate about pushing boundaries, experimenting with new ideas, and learning from each other. We believe that autonomy and ownership are essential for growth, and we empower our team members to take ownership of their work and make a meaningful impact.

Our Teams

As a Customer Support Specialist, you'll be part of one of our dynamic teams, including Customer Happiness, Customer Retention, Fraud Validation, and Claims. Each team is dedicated to delivering exceptional customer experiences, and we're looking for talented individuals who share our passion for customer-centricity.

Key Responsibilities

As a Customer Support Specialist, your key responsibilities will include:

• Interacting with new and existing customers via live chat, email, and phone to provide an all-round great customer experience
• Building expert knowledge of our products, systems, and processes through comprehensive training and using our internal knowledge base to fill any gaps in your knowledge
• Keeping our TrustPilot score high and meeting individual targets related to quantity, speed, and accuracy
• Working closely with our teams to resolve customer queries and issues in a timely and efficient manner
• Providing excellent written and verbal communication skills to ensure seamless communication with customers and internal stakeholders

Essential Qualifications

To be successful in this role, you'll need:

• Previous experience in customer-facing roles, such as customer support, hospitality, B2C sales, or similar
• Excellent written and verbal communication skills
• Attention-to-detail or analytical skills to solve problems
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong problem-solving skills and ability to think critically
• Ability to work collaboratively as part of a team and build strong relationships with colleagues and customers

Preferred Qualifications

While not essential, the following qualifications would be beneficial:

• Experience in a digital role involving live chat communication
• Knowledge of insurance products and processes
• Experience working in a scale-up environment
• Strong analytical skills and ability to interpret data
• Ability to work in a remote environment and manage your time effectively

Perks of the Job

As a Customer Support Specialist at arenaflex, you'll enjoy a range of benefits, including:

• Flexi-office working: Spend at least 2 days a week with your team in our Budapest office, and the rest is up to you!
• Learning and development: Personal budgets for books and training courses to help you grow in your role, plus 2 days a year to further your skillset
• Mental wellbeing support: Access to therapy and mental health sessions through Oliva
• Competitive bonus scheme: Designed to reward and recognize high performance
• SZÉP card: Budget to spend on meals, leisure, and accommodation
• Sabbatical Leave: Get a 4-week fully paid sabbatical after being with us for 4 years
• Work From Anywhere: 4 weeks work from anywhere to use, with no need to come to the office
• Medicover Blue package: An exclusive pass to top-notch healthcare services
• All You Can Move membership or Monthly BKK pass: Unleashing your inner fitness guru or having a hassle-free commute

Our Process

Our recruitment process typically involves three stages: 1. Initial call with one of our Talent Acquisition team (30 minutes) 2. A short task to assess your skills and experience 3. A technical and culture interview with two members of our Operations Team (60-80 minutes) We're committed to hiring without judgment, prejudice, or bias, and we encourage everyone to apply for our open roles. If you're passionate about delivering exceptional customer experiences and want to be part of a dynamic team, we want to hear from you!

Apply Now

Ready to join our team and make a positive impact on people's lives? Apply now to become a Customer Support Specialist at arenaflex! Apply to this Job Apply for this job