Experienced Full Stack Enterprise Customer Success Manager – Data Governance & Collaboration

At arenaflex, we're revolutionizing the way data teams collaborate and drive business outcomes. As a pioneer in the Active Metadata Management space, we empower ambitious organizations across industries to unlock the full potential of their data. We're seeking an experienced Full Stack Enterprise Customer Success Manager to join our team and help shape the future of data collaboration.

About arenaflex

arenaflex is a fast-growing, fully remote company trusted by global leaders like Cisco, Nasdaq, and HubSpot. We're creating a category-defining platform for data and AI governance, backed by top investors and achieving 7X revenue growth in two years. Our talented team spans 15+ countries, and we're committed to helping data teams do their lives' best work.

Your Mission at arenaflex

As an Enterprise Customer Success Manager, you'll guide Fortune 500 companies and innovative startups to data-driven success, becoming their trusted advisor and driving measurable ROI. You'll shape the future of data governance, foster meaningful relationships with industry leaders, and leave a lasting impact on the global data community.

Key Responsibilities

* Lead the Metadata Charge: Guide data teams toward better collaboration and governance in the Active Metadata Management revolution.

• Partner with Industry Titans: Become a trusted advisor to arenaflex's customers, including Fortune 500 companies and innovative startups.
• Deliver Measurable Results: Directly impact customer ROI by helping them achieve data-driven success through effective metadata management.
• Shape the Future: Make your voice heard! Influence the evolution of arenaflex's solutions with your insights and expertise.

Your Role in arenaflex

As an Enterprise Customer Success Manager, you'll be responsible for:

• Trusted Advisor: Uncover your customers' unique needs and propose strategic solutions to maximise value from arenaflex.
• Relationship Maestro: Build strong connections with CDOs, CIOs, data analysts, and other stakeholders across all levels.
• Success Champion: Drive high adoption and user satisfaction through seamless onboarding, training, and ongoing support.
• Data Hero Evangelist: Share customer success stories and inspire the global data community to embrace Active Metadata Management.

What Makes You a Match for arenaflex?

* Deep Expertise: Proven experience in Customer Success roles or Client Consulting roles focused on data/technology solutions or experience in data governance, data quality, or related fields.

• Passionate Advocate: You believe in the power of data collaboration and are committed to customer success.
• Technical Prowess: Possess a strong understanding of the data ecosystem and technologies like Snowflake, BigQuery, Tableau, Looker, dbt, etc.
• Strategic Mind: You can translate customer needs into actionable insights and product improvements and help customers achieve & measure ROI.
• Commercial Management: Experience driving renewals and identifying expansion opportunities.

Bonus Experience

* Data Governance & Lineage Knowledge: Familiarity with metadata management, lineage, and governance frameworks.

• API/Integration Knowledge: Comfort with basic technical discussions about APIs, workflows, and integrations.
• Domain Expertise: Industry expertise (e.g., financial services, healthcare, retail) to contextualise solutions.
• Data Compliance Awareness: Knowledge of compliance frameworks like GDPR, HIPAA, or CCPA.
• CS Platforms: Hands-on experience with success platforms like Vitally, Gainsight, Totango, or ChurnZero.

Why arenaflex for You?

* Ownership from Day One: Whether you're an intern or a full-time teammate, you’ll own impactful projects, chart your growth, and collaborate with some of the best minds in the industry.

• Limitless Opportunities: At arenaflex, your growth has no boundaries. If you’re ready to take initiative, the sky’s the limit.
• A Global Data Community: We’re deeply embedded in the modern data stack, contributing to open-source projects, sponsoring meet-ups, and empowering team members to grow through conferences and learning opportunities.

Join the arenaflex Team

If you're ready to do your life's best work and help shape the future of data collaboration, join arenaflex and become part of a mission to empower the humans of data to achieve more, together. We're an equal opportunity employer and do not discriminate based on race, color, religion, national origin, age, disability, sex, gender identity or expression, sexual orientation, marital status, military or veteran status, or any other characteristic protected by law. Apply now to become a part of our dynamic team and help us revolutionize the way data teams collaborate and drive business outcomes. Apply to this Job Apply for this job