Experienced Customer Success Manager – High Touch DACH

Join arenaflex, a global communications platform powered by Language AI, as we continue to break down language barriers and empower individuals and businesses to connect with each other more effectively. As a Customer Success Manager, you will play a critical role in building and deepening relationships with senior stakeholders, driving product adoption, and ensuring customer satisfaction.

About arenaflex

arenaflex is a dynamic and innovative company that has been on a mission to revolutionize language communication since 2017. Our human-sounding translations and intelligent writing suggestions are designed with enterprise security in mind, enabling over 100,000 businesses to transform communications, reach new markets, and improve productivity. With a strong focus on customer success, we strive to become the global leader in Language AI, building products that drive better communication, foster connections, and make a real-life impact.

What sets us apart

At arenaflex, we pride ourselves on our unique blend of modern technology, competitive benefits, and an open, welcoming work culture that enables our people to thrive. Our team is dedicated to innovation and employee well-being, and we're committed to creating a positive and inclusive work environment. Join us and discover what our teams have to say about life at arenaflex on LinkedIn, Instagram, and our blog.

Meet the team behind this journey

We're looking for a diligent and dedicated Customer Success Manager to care, advocate for, and grow important customer relationships at one of Europe's fastest-growing technology companies backed by top investors. Specifically, we're looking for someone who can build and deepen our connections with senior stakeholders, conduct technical and commercial conversations with various teams, own onboarding, and drive product adoption within a subset of our customer base.

Your responsibilities

As a Customer Success Manager, you will be responsible for:

• Building long-term relationships with customers, including developing a deep understanding of their ecosystem, strategy, and goals
• Positioning yourself as a strategic partner by conducting regular business reviews that present relevant data and narratives demonstrating how we are achieving the customer's desired outcomes
• Supporting onboarding effectiveness by collaborating with onboarding managers to ensure the onboarding process aligns with the customer's desired outcomes
• Driving product adoption by strategically positioning DeepL products to the right stakeholders within customer organizations
• Collaborating with account executives to identify growth potential and create a robust pipeline of up-sell and cross-sell opportunities
• Educating customers on API usage and proactively informing them about how to effectively leverage our API and other product features to ensure their success
• Advocating for customers by collaborating with various arenaflex teams, such as Support, Finance, and Legal, to address customer needs effectively
• Troubleshooting inquiries by quickly understanding our products and customer requirements to resolve issues efficiently
• Meeting and exceeding goals by achieving quarterly adoption, retention, and advocacy targets while tracking customer details and next steps
• Working cross-functionally by collaborating with arenaflex leadership to enhance our product and service offerings

Qualities we look for

We're looking for someone with:

• Relevant experience managing client relationships at senior levels
• 4+ years of customer success experience, ideally with a focus on retention
• 2+ years of sales/account management experience, ideally with a focus on renewals and upsell/cross-sell
• Experience with APIs and a comfort level in working with customers who integrate our solutions into their own products
• Fluency in German and English – knowledge of Spanish and/or Italian would also be beneficial
• Experience in the Software/SaaS industry is preferred
• Exceptional organizational, presentation, and communication skills (both verbal and written)
• A strong drive to learn and grow, with a curious mindset that embraces challenges
• Ability to thrive in a startup environment, demonstrating strategic thinking and tactical execution
• A team player who supports colleagues and contributes to a positive culture

What we offer

At arenaflex, we offer:

• A diverse and internationally distributed team with people of more than 90 nationalities
• Open communication, regular feedback, and a growth mindset
• A hybrid work schedule with flexible hours and trust in your productivity
• Regular in-person team events and monthly full-day hacking sessions
• 30 days of annual leave and access to mental health resources
• A competitive compensation package and benefits

Join our team

If this role and our mission resonate with you, but you're hesitant because you don't check all the boxes, don't let that hold you back. At arenaflex, it's all about the value you bring and the growth we can foster together. Go ahead, apply—let's discover your potential together. We can't wait to meet you!

We are an equal opportunity employer

You are welcome at arenaflex for who you are—we appreciate authenticity here. Our product is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all succeed, contribute, and think forward! So bring us your personal experience, your perspectives, and your background. It’s in our diversity that we will find the power to break down language barriers in the world. Apply for this job