Experienced Bilingual Customer Service Representative – Collections and Account Management

At arenaflex, we're revolutionizing the way people live and work by providing innovative financing and software solutions for sustainable living. With a mission to make sustainable solutions more accessible and affordable, we've helped over 1 million homeowners benefit from our cutting-edge technology. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018, and we're proud to support our award-winning nonprofit, GivePower, which is changing the lives of millions of people across the globe. As a Bilingual Customer Service Representative at arenaflex, you'll play a critical role in our collections and account management team. You'll be responsible for contacting borrowers with delinquent accounts, collecting past due payments, and providing personalized payment solutions to help them get back on track. If you're a motivated and goal-oriented individual with excellent communication skills and a passion for customer service, we want to hear from you!

About the Role

As a Bilingual Customer Service Representative, you'll be the face of arenaflex, providing exceptional customer service to our borrowers while maintaining a high level of professionalism and integrity. Your primary responsibilities will include:

• Outbound and inbound calls with delinquent borrowers to collect past due payments and provide personalized payment solutions
• Maintaining accurate records of contacts and attempted contacts with delinquent account customers, as well as records of any payments collected from the customer
• Processing payments for borrowers with past due payments and ensuring timely and accurate payment processing
• Meeting daily, weekly, and monthly collection and metric goals while remaining in compliance with arenaflex's collections policies and procedures
• Collaborating with internal teams to resolve customer issues and provide exceptional customer service

Essential Job Duties & Responsibilities

* Outbound and inbound calls with delinquent borrowers to collect past due payments and provide personalized payment solutions

• Find solutions to help bring borrower's loans to a current status
• Process payments for borrowers with past due payments
• Maintain daily, weekly, and monthly collection and metric goals
• Remain in compliance with arenaflex's collections policies and procedures
• Collaborate with internal teams to resolve customer issues and provide exceptional customer service

Required Skills, Knowledge & Abilities

* 1-2 years of direct experience in credit and collections, with knowledge of sales, negotiation, and persuasion tools

• Excellent verbal and written communication skills, with the ability to communicate effectively with borrowers in Spanish and English
• Prior call center experience with financial products is preferred, but not required
• Proficiency with Microsoft Office applications, including Excel, Word, and Outlook
• Self-motivated and extremely goal-oriented, with a strong desire to meet and exceed collection and metric goals
• Team player with a professional demeanor and excellent customer service skills
• Bilingual Spanish/English required, with the ability to communicate effectively with borrowers in both languages

Additional Information

* Compensation: MXN $89.33/hour + bonus

• arenaflex offers a dynamic and collaborative work environment, with opportunities for career growth and professional development
• We're committed to providing a safe and inclusive work environment, with a focus on diversity, equity, and inclusion
• arenaflex offers a comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off

Why Join arenaflex?

At arenaflex, we're passionate about making a positive impact on the world. We're committed to providing innovative solutions for sustainable living, and we're looking for talented individuals who share our vision. As a Bilingual Customer Service Representative, you'll have the opportunity to work with a talented team of professionals who are dedicated to making a difference. You'll also have access to ongoing training and development opportunities, as well as a comprehensive benefits package. If you're a motivated and goal-oriented individual with excellent communication skills and a passion for customer service, we want to hear from you! Apply today to join our team and start making a difference in the lives of our borrowers.

How to Apply

If you're interested in joining our team as a Bilingual Customer Service Representative, please submit your application through our website. We can't wait to hear from you! Apply to this Job Apply for this job