Experienced Full Stack Senior Manager, Customer Engineering – AI-Powered Translation Solutions

At arenaflex, we're revolutionizing the way global organizations communicate with their customers, employees, and partners. As a leader in AI-powered translation solutions, we're committed to delivering accurate, nuanced, and culturally sensitive translations across text, video, and speech in 100+ languages. Our Contextual AI Engine, Connector APIs, and Human Adaptive Feedback enable enterprises to scale global growth and deliver seamless multilingual experiences. We're seeking an experienced Full Stack Senior Manager, Customer Engineering to join our team in Indianapolis, IN. As a key member of our operations team, you'll design and develop solutions to complex applications problems, system administration issues, and/or network concerns. You'll lead a team of globally-distributed Localization Engineers and a team of Support Engineers, direct the implementation of application software, and coach and develop team members to achieve their goals.

About arenaflex

arenaflex was founded by Spence and John, who met at Google working on Google Translate and saw the need for better AI-powered translation in the enterprise. Since 2015, arenaflex has focused on building cutting-edge language technology, investing early in Large Language Models to improve translation quality and meet the demands of global organizations. Today, arenaflex's Contextual AI Engine, Connector APIs, and Human Adaptive Feedback deliver accurate, nuanced translation across text, video, and speech in 100+ languages. Integrated with 100+ business systems, arenaflex helps enterprises scale global growth and deliver seamless multilingual experiences. We're trusted by Intel Corporation, Canva, the United States Department of Defense, the United States Air Force, ASICS, and hundreds of global Enterprises. arenaflex is backed by visionary investors including Intel Capital, Sequoia Capital, and Redpoint.

Where You'll Work

This position can be based out of our Indianapolis, IN office and will be expected to work in the office in a hybrid capacity. Additional locations include the Washington D.C. where you will start as fully remote and then transition to hybrid once offices are opened in those locations.

Authorization to work in the U.S. is a precondition of employment.

The Operations Team at arenaflex

arenaflex's operations team is a global workforce, operating across four continents. We're passionate about technology, localization, and making information accessible to all. The Team spans program and project management, support engineering, localization engineering, and IT, working with some of the world's largest organizations. Working in arenaflex's Operations Team, you'll have access to leading tools, collaborative teammates, and opportunities to make a real impact.

Key Responsibilities

As a Full Stack Senior Manager, Customer Engineering, you'll be responsible for:

• Leading a team of globally-distributed Localization Engineers and a team of Support Engineers
• Directing the implementation of application software
• Coaching and developing team members to achieve their goals
• Setting and tracking team goals and KPIs (Key Performance Indicators)
• Developing or approving project plans, schedules, or budgets
• Regularly reporting on progress and making recommendations for improvement
• Training system users in system operation or maintenance
• Managing the localization engineering and support engineering task queues efficiently
• Overseeing technical problem-solving related to arenaflex's connector stack, file filters, Okapi Framework, and customer pre/post-processing
• Managing customer quotes and proposals (may involve preparing technical documentation)
• Supporting production teams with technology workflows and integration tools
• Performing ongoing hardware and software maintenance operations, including installing or upgrading hardware or software
• Developing application-specific software
• Developing system engineering, software engineering, system integration, or distributed system architectures
• Establishing functional or system standards to address operational requirements, quality requirements, and design constraints
• Investigating system component suitability for specified purposes, and making recommendations regarding component use

Requirements

* Bachelor's degree or higher in computer science, computer engineering, mathematics, or a related technical field

• 8 years of software industry experience, including at least 3 years in a support, customer, or localization-engineering management role at a product services company
• Technical experience in Content Management Systems (CMS) administration (2 years)
• Technical experience Integrating to CMS systems for multilingual content workflows (2 years)
• Relational database experience using MySQL (4 years)
• Scripting/programing ability in programming languages including Java, Python, & HTML (demonstrated through 4 years of experience)
• Experience partnering with engineering to ensure platform stability and quality customer experience (5 years)
• Experience in technical incident management (4 years)
• Experience working with product and engineering teams to enhance software products (4 years)
• Experience delivering customer-focused solutions (5 years)
• Experience working with a complex services-oriented solution (4 years)

Salary

$150,000-215,000/year, DOE

Apply

Submit resume to arenaflex, Hannah Weller, 201 S Capitol Ave, Suite 600, Indianapolis, IN 46225.

Equal Opportunity Employer

arenaflex is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individual's race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws. We are committed to the principles of fair employment and the elimination of all discriminatory practices.

Information Collected and Processed

Information collected and processed as part of your application process, including any job applications you choose to submit, is subject to arenaflex's Privacy Policy at https://arenaflex.com/legal/privacy.

Artificial Intelligence (AI) in Hiring Process

At arenaflex, we are committed to a fair, inclusive, and transparent hiring process. As part of our recruitment efforts, we may use artificial intelligence (AI) and automated tools to assist in the evaluation of applications, including résumé screening, assessment scoring, and interview analysis. These tools are designed to support human decision-making and help us identify qualified candidates efficiently and objectively. All final hiring decisions are made by people. If you have any concerns or require accommodations related to the use of AI in our hiring process, please let us know at [email protected].

Equal Opportunity Employer

arenaflex is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individual's race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws. We are committed to the principles of fair employment and the elimination of all discriminatory practices. Apply for this job