Experienced Customer Care Specialist – Annuity Call Center
At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our clients' expectations. As a remote Customer Service Associate within our Annuity Call Center, you'll have the opportunity to develop highly personalized experiences for our customers, while working in a dynamic and supportive team environment. In this role, you'll demonstrate accountability, agility, inclusivity, a strong business acumen, and show courage, even in the most difficult situations.
About arenaflex
arenaflex is a leading provider of innovative financial solutions, committed to helping our clients achieve their long-term goals. With a strong focus on customer-centricity, we're dedicated to delivering exceptional experiences that exceed our clients' expectations. Our Annuity Call Center is a key part of our customer service team, and we're looking for talented individuals to join our team and help us continue to grow and succeed.
The Team
You'll join our Annuity Customer Care Team, a group of customer-focused and consultative professionals who are passionate about delivering exceptional customer experiences. We highly value strong communication skills, a passion for learning, leadership traits, resilience, and self-awareness. As a member of our team, you'll be part of a dynamic and supportive environment that emphasizes problem-solving and adherence to policies and procedures.
The Impact
As a Customer Care Specialist, you'll have a significant impact on our customers' experiences, and will be responsible for:
- Building a rapport with each customer, asking probing questions, and understanding how to create a best-in-class experience and resolve customer requests on first contact
- Educating customers about their annuity contracts with arenaflex
- Applying knowledge to handle many problems independently while seeking guidance in high complex situations
- Balancing time effectively to ensure the department meets expected service levels
- Utilizing multiple systems and tools to meet the established goals and objectives, including customer experience, first contact resolution, call quality, and call handling time
The Minimum Qualifications
To be considered for this role, you'll need:
- 1+ year of customer service experience (or an Undergraduate Degree in lieu of experience)
- A High School Diploma (or GED)
What to Expect as Part of arenaflex and the Team
As a member of our team, you can expect:
- Regular meetings with the Annuities Call Center Team
- Focused one-on-one meetings with your manager
- Networking opportunities, including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran, and disability-focused Business Resource Groups
- Access to learning content on Degreed and other informational platforms
- Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry-leading pay and benefits
The Ideal Qualifications
While not required, we're looking for candidates with:
- 2+ years of Customer Service Experience
- Proficiency with Microsoft Office Suites
- Bilingual skills (Spanish a plus)
- Experience with Insurance or Annuity Servicing financial products, hospitality, or retail sales with a high degree of direct consumer contact and problem-solving/critical thinking
- Ability to work in a fast-paced, metric-driven environment with proficiency in multitasking and navigating multiple systems and windows
Compensation and Benefits
As a Customer Care Specialist, you'll receive a competitive salary of $45,000, plus the ability to earn a 5% bonus. You'll also receive 8 weeks of paid virtual training, and will have access to a range of benefits, including:
- Comprehensive health insurance
- 401(k) matching program
- Paid time off and holidays
- Access to a range of employee discounts and perks
Work Environment and Culture
As a remote Customer Service Associate, you'll work from the comfort of your own home, with a wired high-speed internet connection required. Our team is dynamic and supportive, and we're committed to creating a culture that values diversity, equity, and inclusion. We're proud to be an Equal Employment Opportunity employer, and welcome applications from all qualified candidates.
How to Apply
If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Note:
arenaflex is an Equal Employment Opportunity employer, and welcomes applications from all qualified candidates. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. Apply for this job