Experienced Bilingual Customer Service Representative – Disaster Assistance Support

At arenaflex, we're committed to making a difference in the lives of those affected by natural disasters. As a Bilingual Customer Service Representative, you'll play a vital role in supporting the Federal Emergency Management Agency (FEMA) in providing critical assistance to individuals and businesses in need. If you're passionate about delivering exceptional customer service, working in a dynamic environment, and making a positive impact, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading provider of innovative solutions and services to government agencies and private sector organizations. Our team of dedicated professionals is passionate about delivering exceptional results and making a difference in the lives of our clients and their customers. With a strong commitment to diversity, equity, and inclusion, we strive to create a workplace culture that values and respects the contributions of all employees.

Job Summary

As a Bilingual Customer Service Representative, you'll be responsible for providing exceptional customer service to individuals and businesses affected by natural disasters. You'll work remotely from your home office, using standard technology such as computers, telephones, email, and web browsers to complete work tasks. Your primary responsibilities will include:

• Collecting information from customers and clients
• Entering data into the central database
• Compiling, verifying accuracy, and sorting information according to priorities to prepare source data for computer entry
• Reviewing data for deficiencies or errors, correcting any incompatibilities if possible, and checking output
• Retrieving data as requested
• Maintaining and updating the database system as necessary
• Responding to incoming calls and making occasional outbound calls regarding FEMA
• Utilizing standard technology to complete work tasks
• Completing basic call-related input in computer terminals to phone inquiries
• Responding to all inquiries consistent with confidentiality and privacy policies and referring callers to alternate sources when appropriate
• Meeting Quality Assurance (QA) and other key performance metrics
• Tracking and documenting all inquiries using applicable systems
• Maintaining updated knowledge of Contact Center performance requirements as well as corporate and project policies and procedures
• Working closely with Supervisors in resolving difficult and complex consumer interactions

Requirements

* High School Diploma or GED required

• At least six (6) months of customer service/secretarial/telemarketing experience required
• Ability to speak and read English and Spanish clearly, professionally, and fluently
• Ability to pass a federal background check
• Ability to comply with moderate computer usage, including MS Office applications
• Ability to work nights and weekends, as well as overtime and/or holidays as needed
• Experience with and/or ability to use call center telephony equipment
• Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks
• Must be a US Citizen per client requirements
• Must reside in the Contiguous US
• Call center experience preferred, but not required

Home Office Requirements

* Hardwired internet (ethernet) connection

• Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
• Private work area and adequate power source
• All equipment will be provided by arenaflex (computer and headset) but must be picked up in our physical office located at Pharr, TX prior to your start date

Benefits

* Competitive salary: $19.53 per hour

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and holidays
• Flexible work arrangements, including remote work options

How to Apply

If you're a motivated and customer-focused individual who is passionate about making a difference, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics.

Pay Transparency

For positions on this contract, arenaflex will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. Apply for this job