Experienced Full Stack Customer Service Specialist – Healthcare Insurance and Order Support

At arenaflex, we're dedicated to making a difference in people's lives every single day. As a global leader in implantable hearing solutions, we empower individuals to connect with others and live a full life. Our innovative approach to hearing loss has helped over 600,000 people worldwide, and we're committed to continuing this mission. We're seeking mission-driven, compassionate, and engaging individuals to join our Customer Experience team as Customer Order Insurance Specialists. In this role, you'll provide a world-class customer experience to recipients, patients, clinicians, consumers, caregivers, and family members of recipients as a member of our call center team.

What You'll Do

As a Customer Order Insurance Specialist, you'll be responsible for:

• Providing exceptional customer service and support to customers throughout their Cochlear journey, including insurance, products, services, ordering, and billing.
• Becoming a trusted advisor to customers, guiding them through the insurance process, including eligibility requirements, Insurance Intake Forms, Assignment of Benefits, and more.
• Working cross-functionally with internal partners, such as Supply Chain, Reimbursement Operations, and Billing & Collections, to deliver quality outcomes for customers.
• Utilizing technical aptitude and multitasking skills to navigate multiple systems and tools, ensuring seamless customer interactions.
• Effectively communicating with customers via phone, email, and chat in a call center environment, using strong verbal and written communication skills.

What You'll Need

To succeed in this role, you'll require:

• A drive to go above and beyond to serve customers, with a deep understanding of the needs of hearing-impaired individuals.
• The ability to guide and educate customers on insurance, orders, service, and billing-related inquiries.
• Technical aptitude and multitasking skills to navigate multiple systems and tools.
• Effective verbal and written communication skills to interact with customers in a call center environment.

Why You'll Love Working with Us

At arenaflex, we offer a range of benefits and opportunities to support your career growth and well-being:

• Competitive wages and benefits, including a salary range of $22.00/hr - $25.00/hr and an annual bonus opportunity of 5%.
• Comprehensive medical, dental, vision, life, and disability insurance.
• 401(K) with 5% company match and immediate vesting; Employee stock purchase plan.
• Accrue 3 weeks PTO to start, and time off to volunteer.
• Maternity and paternity leave.
• Tuition reimbursement (up to $5,250 annually).

How You'll Work

As a remote Customer Order Insurance Specialist, you'll:

• Work from the comfort of your own home, with paid training to ensure your success.
• Be part of a dynamic team that values collaboration and open communication.
• Enjoy a flexible schedule, with hours of operation from 6:00am to 6:00pm Mountain Time, Monday through Friday, with rotating Saturday shifts from 8:00am - 12:00pm Mountain Time.

Education and Experience Requirements

To be considered for this role, you'll need:

• A High School Diploma and 2 Years of experience in healthcare customer service.

Physical and Mental Demands

As a Customer Order Insurance Specialist, you'll be required to:

• Spend most of your time in a stationary position, utilizing business technology for work product delivery and communicating with others.
• Utilize problem-solving and critical thinking skills to discern and convey information.
• Comprehend and apply product specifications, procedures, and processes to customers.

Work Environment

This role is a remote work-from-home position, with a flexible schedule and opportunities for career growth and development.

Learn More

Want to hear from our team about what makes arenaflex a great place to work? Check out our website to learn more about our company culture and training opportunities.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer, committed to providing reasonable accommodations for qualified individuals with disabilities. If you require accommodation with completing the online application, please contact us via web or phone at 303-264-2549.

Apply Now

Ready to join our team and make a difference in people's lives? Apply now to become a Customer Order Insurance Specialist at arenaflex! Apply for this job