[Remote] Outbound Telemarketing Sales Representative

Note: The job is a remote job and is open to candidates in USA. Breckenridge Grand Vacations is a locally owned resort developer with a 40-year history in Summit County. As an Outbound Telemarketing Sales Representative, you'll connect with travelers to introduce them to vacation properties and provide excellent customer service while booking tours and accommodations. The role emphasizes teamwork, community giving, and creating memorable guest experiences.

Responsibilities

• Make outbound calls to prospective leads provided by the company
• Schedule accommodations and book tours for qualified candidates at the Grand Lodge on Peak 7 and The Grand Colorado on Peak 8
• Follow approved scripts and utilize trained sales techniques and rebuttals to secure bookings
• Provide excellent, friendly customer service, guiding guests through lodging and tour options
• Maintain expert knowledge of Breckenridge, including local events, activities, and lodging options. Accurately qualify potential tour guests based on company policies
• Quote proper packages and prices for discounted lodging options
• Serve as the "end of the line" to resolve guest inquiries and situations whenever possible
• Respond promptly to all email and voicemail correspondence
• Maintain accurate records of all interactions and bookings
• Attend daily meetings and training sessions to review sales techniques and availability
• Uphold all company hospitality standards, policies, and procedures
• Follow company guidelines for environmental sustainability practices (recycling, composting, conserving resources)
• Maintain a positive working relationship with all guests and team members

Skills

• High school diploma or general education degree (GED)
• Excellent verbal communication and active listening skills
• Strong, outgoing personality with the ability to establish instant rapport
• Self-motivated with a resilient attitude; able to handle rejection professionally
• Basic mathematical skills for calculating prices and discounts accurately
• Basic proficiency with Microsoft Office applications (Word, Outlook, Excel)
• Ability to learn new software and technology platforms quickly
• Strong problem-solving skills and reasoning ability to qualify leads and resolve guest inquiries
• Commitment to providing exceptional customer service
• Ability to adhere to a set schedule and follow detailed scripts and procedures
• 6+ months in outbound sales, hospitality, or travel/tourism
• Experience with CRM systems (e.g., Salesforce, HubSpot)
• Knowledge of Breckenridge/Ski Resort industry
• Proven ability to overcome objections and close sales
• Typing speed of 40+ WPM
• Multilingual (Spanish or other languages common among guests)
• Self-motivated with a track record of meeting/exceeding targets
• Natural rapport-building skills
• Passion for travel and mountain destinations

Benefits

• Health, vision, and dental insurance plans
• Company-paid life insurance coverage
• Voluntary Life and Accidental Death/Dismemberment Insurance
• HSA and FSA-Dependent Care Accounts
• Retirement plan
• Generous paid time off (PTO) and sick leave to support work-life balance
• Volunteer Time Off - Paid opportunities to give back to Summit County
• Bereavement leave
• Biannual bonuses
• Tuition Reimbursement Program
• Employee Wellness programs to support physical and mental health
• Lifestyle perks: Ski/Rec center pass loan programs, lodging and gear discounts, sporting/concert event tickets, pet insurance partner discounts and access to Summit Medallions: Occasional-use transferable passes for access to 6 premier resorts (A-Basin to Vail) via owners’ program

Company Overview