[Remote] Call Center Agent - MSFH
Note: The job is a remote job and is open to candidates in USA. PATLive is seeking skilled and personable individuals for a remote role handling incoming calls for the Florida Department of Financial Services related to the My Safe Florida Home Program. This position requires excellent customer service skills and a professional phone presence while adhering to program guidelines and procedures.
Responsibilities
- Handle incoming calls for the Florida Department of Financial Services related to the My Safe Florida Home Program
- Provide courteous, professional, and accurate assistance to callers
- Deliver excellent customer service while addressing questions and concerns
- Maintain a clear, confident, and professional phone presence
- Communicate information effectively in a friendly and personable manner
- Adhere to program guidelines, policies, and call-handling procedures
Skills
- Excellent customer service skills
- Professional phone presence
- Successful completion of a Level 2 background check
- Reliable Internet: A stable, wired internet connection to your Wi-Fi router or cable modem, with a minimum speed of 20 Mbps download and 5 Mbps upload
- Professional Equipment: A high-quality wired headset, keyboard, and mouse are required for optimal performance
- Schedule Availability: Candidates must be available to work a Monday through Friday schedule, from 8:00 AM to 5:00 PM ET
- Background Check: You are able to pass a Level 2 background check
- Candidates from Florida, Tennessee, and Texas for existing job opportunities
Benefits
- Remote Work Flexibility: Enjoy the convenience and comfort of working from your home.
- Comprehensive Paid Training: Receive thorough training to ensure your success in the role.
- Robust Benefits Package: Medical, Dental, and Vision Insurance
- Life Insurance
- Supplemental Benefits
- 401K Retirement Savings Plan
- Time Off: Benefit from paid holidays and paid time off.
Company Overview