Supervisor Collections - REMOTE

Job Seekers can review the Job Applicant Privacy Policy by clicking here.

Job Description:

JOB SUMMARY

The Supervisor is responsible for the day-to-day operations of a work group, to include work analysis and staffing, customer interaction, quality assurance, continuous improvement and performance management of assigned staff. The role is focused on maintaining steady workflow and productivity, meeting service/productivity standards and resolving operational problems and identification of business process opportunities.

RESPONSIBILITIES

• Oversees the day to day activities of the Collection Specialists (hiring, performance management, metrics, scorecards, conf. calls, aged stmt. reviews, etc.) staff to ensure effective, efficient, timely, and reliable support is delivered. Coaches and counsels employees on performance. Ensure proper coverage, adherence to published protocols, and appropriate follow-up actions are executed. Provide day-to-day work direction and primary input on hiring, firing and performance. Ensure work coverage for the group, including scheduling, attendance management, and payroll.    
• Works on complex collection/customer issue escalations.
• Reviews and approves default packages.
• Reviews and approves credit memos.
• Performs other duties as assigned

Skills:

• Strong time management skills, ability to asses and prioritize multiple requests
• Ability to manage conflict and reconcile differences.
• Demonstrates problem solving skills
• Strong verbal and written communication skills
• Effectively coaches and delivers constructive feedback
• Ability to influence internal and/or external constituents
• Ability to make major, complex, or frequent decisions.
• Understand computer hardware and software, especially word processing, spreadsheets, and email.

QUALIFICATIONS

• Education Business/Accounting/ Finance - Bachelor Degree preferred
• 5 years or more Related business work experience
• 5 years or more management or Supervisory experience leading salaried personnel

Applicants from California, Colorado, Connecticut, Hawaii, New Jersey, New York, Washington State: Salary is determined based on internal equity; internal salary ranges; market  data/ranges; applicant’s skills; prior relevant experience; certain degrees or  certifications, etc. The salary for this position ranges from $68K to $74K

Ryder offers comprehensive health and welfare benefits, to include medical,  prescription, dental, vision, life insurance and disability insurance options, as well as  paid time off for vacation, illness, bereavement, family and parental leave, and a tax advantaged 401(k) retirement savings plan

Job Category

Compensation Information:

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type:

Minimum Pay Range:

Maximum Pay Range:

Benefits Information:

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

For more information about benefits, click here to download the comprehensive benefits summary.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note:

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned. 

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire.  During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [email protected].

Current Employees:

If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.

Job Seekers can review the Job Applicant Privacy Policy by clicking here.