Talent Services Account Manager
Why Work Here
- Headquarters is in Charlotte, NC
- Recently expanded to nearshore
- isolved ranked for SMB Payroll in 2023 Sapient Report
- Voted top places to work in USA 2023
Job Summary
This position is responsible for delivering end-to-end support to both clients and Senior Account Managers. The role includes reviewing applicant submissions, assisting with account evaluations, and providing ongoing support as required. Key functions involve helping clients with their hiring processes via phone and email, including gathering details for job postings and supporting candidate screening. The role also works closely with Senior Account Managers and Implementation Specialists by handling reactive requests, enabling more proactive client engagement. Additional responsibilities include ensuring adherence to state employment regulations and job board guidelines, offering technical assistance, and maintaining accurate records. Gathering feedback and contributing to continuous improvement initiatives are essential and align with company values.Core Responsabilities
- Screen applicants in the ATS for clients
- Provide service level and technical level support to customers via email, phone, and screenshares
- Understand functions of cross-departmental processes
- Resolve customer complaints and issues
- Schedule appointments and maintain calendars for Senior Account Managers
- Troubleshoot and resolve technical issues reported by users or discovered during testing and
- Meet or exceed Service Level Agreements/metrics
- Build strong customer relationships
- Other duties as assigned
Required Qualifications
- High school diploma or equivalent
- Attention to Detail
- Basic Computer Skills
- Excellent written and verbal communication skills
- Confident in decision making and the ability to explain processes or choices
- Excellent multitasking skills and task management strategies
About isolved
isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.
EEO Statement
isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.
Disability Accommodation
Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.
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