Provider Enrollment Clerk - Kansas /Remote (Any city, KS, US, 99999)

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

Summary

Provider Enrollment Specialists work as the enrollment liaison between Gainwell Technologies, Kansas Medical Assistance Program (KMAP) and the Kansas Medicaid provider community (direct physicians, groups, organization administrators, compliance officers, billers, and credentialing staff). This position is responsible for supporting and assisting providers with enrollment requirements and questions related to the enrollment, revalidation, and ongoing provider updates of records. Requirements of this role include delivering the highest quality end-to-end service and support, by concise communications, through analysis and adherence to timely response deliverables. You will be part of a team that handles phone inquiries to assist potential providers with questions about the enrollment process and troubleshooting issues that may arise when completing an enrollment application.

Your role in our mission

• Handling phone calls and e-mails from KMAP providers related to provider enrollment topics.
• Must manage multiple tasks and be able to function with strict timelines with minimal supervision.
• Adhere to strict time frames for processing applications and monitoring outstanding tasks.
• Responsible for recognizing issues reported by callers that need to be escalated and completing the escalation process.
• Follows up with providers on outstanding issues within contractual guidelines
• Provides excellent customer service with professional verbal and written abilities while meeting documented quality standards

What we're looking for

• Reliable and a high level of attention to detail
• Superior communication skills, both written and verbal
• Understand internal processes and tools
• Problem-solving skills
• Will work independently and with a team.

What you should expect in this role

• Will work independently and with a team.
• Working in a fast-paced busy environment
• Knowledgeable support 
• Ongoing Training 
• Career development 

This posting is intended for pipelining. We will accept applications on an ongoing basis.

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The pay range for this position is $30,500.00 - $43,500.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.