Experienced Customer Success Manager, APAC – Driving Growth and Success in the Decentralized Ecosystem

At arenaflex, we're revolutionizing the way the world interacts with blockchain technology. As a leading contributor to Chainlink, the decentralized computing platform powering the verifiable web, we're empowering innovators to build verifiable applications for banking, DeFi, global trade, and gaming. Our team is passionate about collaboration, innovation, and pushing the boundaries of what's possible. We're now seeking an experienced Customer Success Manager to join our APAC team and drive growth and success in the decentralized ecosystem.

About arenaflex

arenaflex is the primary contributing developer of Chainlink, the industry-standard platform for providing access to real-world data, offchain computation, and secure cross-chain interoperability across any blockchain. We help power verifiable applications for some of the world's largest financial institutions, including Swift, DTCC, and ANZ, as well as top Web3 teams like Aave, Compound, GMX, Maker, and Synthetix. arenaflex was ranked in Newsweek's 100 Most Loved Workplaces 2023 in both the United States and the United Kingdom, a testament to our commitment to creating a positive and inclusive work environment.

Your Impact

As a Customer Success Manager, APAC, you'll play a critical role in driving the success of our partners and customers in the APAC region. Your impact will be felt across the organization, from developing and implementing new tiering systems for our BUILD program to ensuring startups are strategically positioned for success in the decentralized world. You'll work closely with internal teams to define and align OKRs for the BUILD program, establish measurable and achievable goals to drive program success, and develop a comprehensive success strategy for the program.

Key Responsibilities

* Develop and implement new tiering systems for both existing and new projects in the BUILD program

• Ensure startups are strategically positioned for success in the decentralized world
• Conduct comprehensive resource planning for the BUILD technical program objectives and growth plans
• Collaborate with internal teams to define and align OKRs for the BUILD program in 2025
• Establish measurable and achievable goals to drive program success
• Develop a comprehensive success strategy for the program, including effective offboarding processes and the creation of an alumni network
• Foster long-term relationships with successful startups post-signature

Requirements

* Fluent in Mandarin and English

• Strong understanding of traditional financial markets & financial products, and their interplay with blockchain technology (including RWAs and DeFi)
• A proactive problem-solving mindset to address challenges and roadblocks in partnership development and integration
• Excellent communication, negotiation, and interpersonal skills to effectively manage complex relationships and collaborations
• Ability to adapt and thrive in a fast-paced, evolving industry, staying updated on industry trends and regulatory changes
• Acute ability to work cross-functionally, facilitating information flow between the market and internal departments, engaging with internal teams (i.e. blockchain partnerships, marketing, legal, etc.) to drive partnership growth and act as a point of escalation if issues arise
• Proven track record in creating and executing strategic account plans, including setting objectives, developing growth strategies, and effectively communicating these strategies to both internal and external stakeholders

Preferred Qualifications

* Extensive network of relationships across financial institutions and the ability to connect to and influence their strategic planning

• Experience working with digital assets and/or inside a leading financial services provider
• Innovative mindset with a history of proposing and implementing creative solutions to address challenges or capitalize on opportunities within partner relationships

Work Environment and Company Culture

arenaflex is a global and remote-based organization, with a commitment to creating a positive and inclusive work environment. We're passionate about collaboration, innovation, and pushing the boundaries of what's possible. Our team is diverse, dynamic, and dedicated to making a meaningful impact in the decentralized ecosystem.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including a salary, bonus structure, and comprehensive benefits program. We also offer a range of perks and benefits, including flexible working arrangements, professional development opportunities, and access to cutting-edge technology and tools.

Career Growth Opportunities and Learning Benefits

arenaflex is committed to the growth and development of our team members. We offer a range of career growth opportunities, including training and development programs, mentorship, and opportunities for advancement. We're passionate about creating a culture of learning and innovation, and we're committed to supporting the growth and development of our team members.

How to Apply

If you're passionate about the decentralized ecosystem and are looking for a challenging and rewarding role, we encourage you to apply. Please submit your application, including your resume and a cover letter, to [insert contact information]. We carefully review all applications and aim to provide a response to every candidate within two weeks after the job posting closes.

Commitment to Equal Opportunity

arenaflex is an equal opportunity employer. All qualified applicants will receive equal consideration for employment in compliance with applicable laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us via this form.

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