Experienced Customer Strategy and Value Lead – North America at arenaflex
Join arenaflex, the world's first RiskOps platform for financial risk management, as we continue to revolutionize the way businesses approach risk management in the digital age. As a Customer Strategy and Value Lead, you will play a critical role in driving arenaflex's high-growth objectives by centering our sales and customer management practices in strategic outcomes and value selling.
About arenaflex
arenaflex is the market leader in safeguarding global commerce with its advanced cloud-based risk management platform, powered by machine learning and artificial intelligence. We are securing the transition to a cashless world while enabling digital trust in every transaction and payment type. Our platform protects trillions of dollars and manages risk while improving the customer experience for everyday users, without compromising privacy. With a valuation of +$1.5B, our technology protects 900 million people in 190 countries.
About the Customer Strategy and Value Team
The Customer Strategy and Value team supports our customers and prospects in assessing the impact and total value to be generated by arenaflex's RiskOps platform. We consider the broader impact in their strategic, customer experience, and risk agenda, advising banks on how to improve their fraud prevention practices and what is the best approach to implement it. Our team is a critical enabler for arenaflex's high-growth objectives, and we measure our success in the impact we have on the win rate and deal size by engaging with all relevant senior stakeholders and establishing strategic impact and total value of arenaflex's solutions.
Key Responsibilities
As a Customer Strategy and Value Lead, you will:
- Lead strategic and value consultative engagements with banks, fintechs, and merchants to recommend a strategy and estimate the overall business case to support it for their technology investments within the Risk scope.
- Work with Sales and Account Manager executives in defining account strategies, creating value propositions, and shaping the sales strategy and stakeholder engagement.
- Define and maintain knowledge assets and tools, such as Value frameworks, Capability maturity models, Customer journeys, and role-specific journeys benchmarks database.
- Enable Sales and Account managers in Value Selling and Shaping of value propositions.
- Collaborate with other teams, including Sales consultants, advisory teams, industry specialists, product managers, customer success, and delivery teams.
Your Day-to-Day
As a Customer Strategy and Value Lead, your day-to-day will involve:
- Leading strategic and value consultative engagements with senior stakeholders.
- Working with Sales and Account Manager executives to define account strategies and create value propositions.
- Collaborating with the regional General Manager to define priorities and approaches, follow a governance plan, and establish an ongoing cadence to discuss results and customer feedback.
- Working on specific sales opportunities to shape strategic value propositions, create business cases, participate in discovery sessions, iterate findings with customer stakeholders, and "win" their buy-in.
- Owning the development and maintenance of specific knowledge assets and tools, such as Value frameworks and Capability maturity models.
- Being part of strategic initiatives related to arenaflex's Go To Market, such as defining regional sales plays, assessing impact of market dynamics in specific offerings, and more.
Your Know-How
To succeed in this role, you will need:
- 5+ years of experience in management consulting, value selling, or working in internal strategy teams.
- 10+ years of working experience.
- Excellent communication skills, extensive experience in presenting and influencing Senior Executives.
- Extensive experience working in English.
- Extensive experience in problem analysis, including assessing, defining frameworks for evaluation, identifying options, and creating robust analyses that are clear, sharp, and actionable.
- An MBA is highly valued, as well as previous experience in Technology and Financial Services.
- Experience working in the payments space or/and fraud in financial services/merchants/acquirers is also highly valued.
- Experience in storytelling, design thinking, customer journeys assessment, and working in a SaaS vendor is also highly valued.
Your First 30-Days at arenaflex
When you join arenaflex, you will be immersed in our brand with training, connections, and one-on-one time with your manager. You will have the opportunity to shadow your colleagues virtually or onsite at an office, depending on where you work, and will be supported through your arenaflex journey. You will also have access to a ton of information to give you history, context, and all the knowledge you can handle about arenaflex and the team. Finally, you will start working on projects and collaborating on work currently being done.
Life at arenaflex
arenaflex is an Equal Opportunity Employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. arenaflex does not accept unsolicited resumes from recruiters or employment agencies.
Compensation and Benefits
arenaflex offers a competitive compensation package, including a salary, bonus, and benefits. We also offer a range of perks and benefits, including a comprehensive health insurance plan, 401(k) matching, and a generous paid time off policy.
How to Apply
If you are a motivated and experienced professional looking to join a dynamic and innovative company, please submit your application through our website. We look forward to hearing from you!
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