Experienced Customer Service Representative – Remote in Everett, WA

Join arenaflex, a global organization that delivers care, aided by technology to help millions of people live healthier lives. Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you thrive in a dynamic and inclusive environment where you can grow and develop your skills? Look no further! arenaflex is seeking an experienced Customer Service Representative to join our team in Everett, WA.

About arenaflex

arenaflex is a global organization that delivers care, aided by technology to help millions of people live healthier lives. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone – of every race, gender, sexuality, age, location, and income – deserves the opportunity to live their healthiest life. Our culture is guided by diversity and inclusion, and we're committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.

The Role

As a Customer Service Representative, you will be the first point of contact for our patients, setting the tone for a positive experience. You will be responsible for handling a high volume of incoming calls from patients, providing exceptional customer service, and resolving issues in a timely and professional manner. You will work in a fast-paced environment, using your problem-solving skills to quickly assess current state and formulate recommendations.

Key Responsibilities:

• Answer inbound calls from patients in a call center environment

• Handle a high volume of incoming calls from patients up to 80-100 per day
• Calls include patient requests for appointments, new patients, insurance questions, transferring for triage or refill, or sending messages through patient's charts to on-site clinical staff
• Other duties as assigned

What We Offer

• Competitive hourly rate: $16.00 to $28.85 per hour based on full-time employment

• Comprehensive benefits package, including medical, dental, and vision coverage
• Incentive and recognition programs to reward your hard work and dedication
• Equity stock purchase and 401k contribution
• Opportunities for career growth and development in a dynamic and inclusive environment
• Flexible work arrangements, including remote work options
• A supportive and collaborative team environment

Requirements:

• High School Diploma or GED or equivalent work experience

• Must be 18 years of age or older
• 1 year of experience in a related environment (i.e., office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
• Experience with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications
• Ability to work any of our 8-hour shift schedules during our normal business hours of 7:00 am - 7:00 pm PST (Shifts may vary). It may be necessary, given the business need, to work occasional overtime

Preferred Qualifications:

• Health care experience

• Call Center experience

Telecommuting Requirements:

• Reside within commutable distance to the office at 7600 Evergreen Way, Everett, WA

• Ability to keep all company-sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

• Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner

• Skilled in problem-solving to quickly assess current state and formulate recommendations
• All employees working remotely will be required to adhere to arenaflex's Telecommuter Policy

Why Join arenaflex?

At arenaflex, we're committed to creating a workplace that's inclusive, diverse, and supportive. We believe that everyone deserves the opportunity to live their healthiest life, and we're dedicated to making a positive impact on the communities we serve. Join our team and be part of a global organization that's making a difference in people's lives.

How to Apply

If you're passionate about delivering exceptional customer service and making a positive impact on people's lives, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Drug-Free Workplace

arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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