Experienced Customer Service Representative – Remote Support Team Member for arenaflex

At arenaflex, we're on a mission to empower small business owners, primarily financial advisors, and insurance agents, to build better relationships with their clients through innovative marketing solutions. As a customer-centric company, we're seeking an experienced Customer Service Representative to join our Remote Support Team. If you're passionate about delivering exceptional customer experiences, have a knack for problem-solving, and thrive in a fast-paced, collaborative environment, we'd love to hear from you.

About arenaflex

arenaflex is a marketing software company that serves over 40,000 small businesses worldwide. Our tools help these businesses create beautiful website designs, automated marketing tools, and award-winning educational content to build stronger relationships with their clients. With a decade-long history and a global presence, we've built a culture that values collaboration, open communication, and a healthy work-life balance. Our goal is to invest in motivated, successful individuals and watch them succeed both inside and outside of work.

Our Commitment to Diversity, Equity, and Inclusion

At arenaflex, we believe in the wholehearted acceptance of each other regardless of our differences. We strive to foster an environment that allows everyone to contribute to our mission in their unique ways. With the belief that diversity propels innovation, we're continually finding ways to cultivate a commitment to diversity and inclusion in our employees, services, and products, as well as in the communities in which we live and work.

Our Employee Benefits

arenaflex strives to be a top-tier employer. We continually evaluate our benefits and total compensation packages to ensure we offer our employees the most competitive package we can provide.

• Generous paid Holiday schedule with a paid Winter Holiday Shutdown week
• Comprehensive paid time off policies including vacation, sick, parental, and bereavement leave.
• Robust Insurance Plan including:
• Medical with $0 co-pay Telehealth plan
• Dental
• Vision
• Health Savings Account (HSA) with generous employer contributions
• Flexible Spending Accounts (FSA)
• Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D) coverage
• Company-paid Short & Long Term Disability coverage
• Company-paid Employee Assistance Program (EAP)
• Matching 401(k) with immediate full vesting
• Employee Events Committee that plans fun in-person and virtual events
• On Demand Pay - allows access to a portion of your earned wages prior to the payday with same day deposit
• Internet & Gym Reimbursement!
• Work computer equipment is provided to help you succeed :)

About the Role

MyRepChat is a web-based texting application that our clients use to share vital financial information with their own clients and prospects. As a member of the Support Team, you will answer incoming calls and email inquiries, assist clients with questions and resolutions, align client expectations with the service, and identify areas of improvement.

Compensation

This position offers $15-17/hr depending on experience plus monthly performance incentives.

Primary Responsibilities & Expectations

* Answer incoming calls

• Respond to incoming emails
• Attend screen share calls with clients
• Attend regular meetings to discuss areas of improvement for Support
• Be available during regular business hours for unexpected calls and meetings
• Access to a private & secure workspace, free from distractions
• Accessible during the assigned work schedule for regular duties and responsibilities as outlined by the supervisor
• An internet connection with speeds of 5 Megabits down / 3 Megabits up (5mbps/3mbps)

Skills and Qualifications

* Must have Customer Service experience

• Excellent written and verbal communication skills
• Ability to work remotely and remain on task
• Ability to work as a part of a team
• Ability to apply critical thinking to problems
• Ability to work with a computer and learn new software

Why Join arenaflex?

* Competitive compensation and benefits package

• Opportunity to work with a global team of talented professionals
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Flexible work arrangements, including remote work options
• Recognition and rewards for outstanding performance

How to Apply

If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [arenaflex email address]. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer committed to providing employment opportunities regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, and genetic information. If you require accommodation to complete the application or interview process, please contact [arenaflex email address].

Learn More About arenaflex

You can find out more about what it's like to work at arenaflex by visiting [arenaflex website URL]. We look forward to hearing from you! Apply for this job