Experienced Full Stack Customer Service Representative – Medicaid and Medicare Support
At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our clients' expectations. As a key member of our team, you'll play a vital role in providing top-notch support to our Medicaid and Medicare members and providers. If you're passionate about delivering outstanding service, have a strong work ethic, and thrive in a dynamic environment, we want to hear from you!
About arenaflex
arenaflex is a leading healthcare organization that's committed to transforming the way we deliver care. Our purpose is to bring our heart to every moment of our clients' health, and we're driven by a passion for innovation and a commitment to excellence. With a strong focus on customer-centricity, we're dedicated to creating a culture that's inclusive, supportive, and empowering.
Position Summary
As a Member Service Representative, you'll be responsible for providing telephone assistance to our Medicaid and Medicare members and providers. You'll be the first point of contact for our clients, and your exceptional communication skills, empathy, and problem-solving abilities will make all the difference in delivering an outstanding experience.
Responsibilities
* Answer inbound calls from members and providers, responding to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits, and programs
- Provide accurate and timely information to resolve member and provider issues
- Utilize strong customer service skills to de-escalate conflicts and resolve issues efficiently
- Collaborate with internal teams to resolve complex issues and provide seamless support
- Meet performance standards, attendance requirements, and call quality goals
- Work from home with high-speed internet connectivity via ethernet cable (Wi-Fi is not permitted)
- Participate in ongoing training and development to enhance your skills and knowledge
Training and Onboarding
* Our comprehensive training program will equip you with the knowledge and skills necessary to excel in this role
- You'll receive training on our systems, processes, and policies, as well as ongoing coaching and feedback to ensure your success
- Our training schedule is Monday through Friday, 8:30 AM - 5:00 PM EST, for the first six weeks
Required Qualifications
* High school diploma or equivalent
- Ability to communicate effectively with members and providers orally and in written form
- Strong customer service skills, with a focus on empathy, problem-solving, and conflict resolution
- Ability to work from home and be self-sufficient
- Must live within 50 miles of Princeton, NJ
- Ability to commute to the office in Princeton, NJ when unable to work from home due to prolonged technical problems
Preferred Qualifications
* Experience working remotely in a call center setting
- Experience with Medicaid and Medicare
- Strong knowledge of healthcare policies and procedures
Compensation and Benefits
* Competitive salary range: $17.00 - $27.90 per hour
- Comprehensive benefits package, including medical, dental, and vision coverage
- 401(k) retirement savings plan and Employee Stock Purchase Plan
- Fully-paid term life insurance and short-term and long-term disability benefits
- Paid Time Off (PTO) and paid holidays
- CVS Health offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners
Career Growth Opportunities
* arenaflex is committed to developing our employees' skills and knowledge to help them grow in their careers
- We offer ongoing training and development opportunities, as well as mentorship programs to support your growth and success
- Our culture is built on collaboration, innovation, and a passion for delivering exceptional customer experiences
Work Environment and Company Culture
* arenaflex is a dynamic and inclusive organization that values diversity, equity, and inclusion
- Our culture is built on a foundation of respect, empathy, and open communication
- We're committed to creating a work environment that's supportive, empowering, and fun
How to Apply
If you're passionate about delivering exceptional customer experiences and have a strong work ethic, we want to hear from you! Apply now to join our team and start your journey with arenaflex. Apply to this job Apply for this job