Experienced Healthcare Customer Service Representative - Remote

Join arenaflex, a global leader in digital business services, as a Healthcare Customer Service Representative - Remote. In this role, you will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. As a key contributor to our success, you will have the opportunity to interact with people from all walks of life, and no two days will be the same.

About arenaflex

arenaflex is a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of Working with arenaflex

* Paid Training

• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs

arenaflex and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. As a Healthcare Customer Service Representative - Remote, you will be a key contributor in making that happen.

Responsibilities

* Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns

• Connect with customers via phone / email / chat / and or social media to resolve their questions or concerns
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Respond to requests for assistance and / or possible processing payments
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Qualifications

* Ability to work remotely in a virtual team environment

• 6 months Customer service experience preferred
• Over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Comfort with desktop computer system
• Proven oral & written communication skills
• Logical problem-solving skills
• Ability to navigate Windows operating systems
• Organization and work prioritization skills

Work from Home Requirements

* Internet Connection Requirements: + Minimum subscribed download rate equal or exceeds 12.0 Mbps + Minimum subscribed upload rate equal or exceeds 3.0 Mbps + ISP must have no packet loss and ping under 50ms + Proof of internet speed required + Clean and quiet workspace

Be Part of Our arenaflex Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance.

Career Growth Opportunities and Learning Benefits

As a Healthcare Customer Service Representative - Remote, you will have the opportunity to grow and challenge yourself in a collaborative and engaging environment. You will have access to paid training, competitive wages, and full benefits, as well as employee wellness and engagement programs. Our company culture is built on the principles of inclusion and diversity, where everyone feels welcome and valued.

Work Environment and Company Culture Highlights

* Collaborative and engaging work environment

• Opportunities for career growth and development
• Competitive wages and full benefits
• Employee wellness and engagement programs
• Inclusive and diverse company culture

Compensation, Perks, and Benefits

* Competitive salary

• Paid training
• Full benefits (Medical, Dental, Vision, 401k and more)
• Paid time off
• Employee wellness and engagement programs

How to Apply

If you are ready for this challenge, apply now and let's discuss how you can become a vital part of our success story. arenaflex is an Equal Opportunity Employer. Apply for this job