Experienced Evening Customer Care Associate - Full Time - Remote Opportunity
At arenaflex, we're dedicated to providing exceptional customer care experiences that make a real difference in people's lives. As an Evening Customer Care Associate, you'll play a vital role in delivering guidance, direction, and support to our valued members as they navigate the healthcare system. If you're passionate about helping others, have a strong customer service background, and are eager to grow your career in the health industry, we invite you to join our award-winning team.
About arenaflex
arenaflex is the nation's leading provider of health advocacy, navigation, well-being, and integrated benefits programs. For over two decades, we've been committed to helping our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness, or behavioral health need.
Why Join arenaflex?
* We're a company that truly cares about our members and our employees. We're passionate about making a difference in people's lives, and we're committed to creating a work environment that's supportive, inclusive, and empowering.
- We offer comprehensive training and development programs to help you grow your skills and advance your career.
- We're a company that values diversity, equity, and inclusion. We believe that everyone deserves an opportunity to succeed, and we're committed to creating a workplace that's welcoming and inclusive for all.
- We offer a competitive compensation package, including a starting hourly rate of $16.00, plus opportunities for overtime and bonuses.
- We're a company that's committed to giving back to our communities. We offer a range of volunteer opportunities and community engagement programs that allow you to make a difference in the world.
Key Responsibilities
As an Evening Customer Care Associate, you'll be responsible for:
- Answering a variety of incoming calls from members regarding their healthcare questions and other inquiries
- Building rapport with callers using a friendly, courteous, and professional manner
- Verifying and collecting demographics and updating systems as necessary
- Determining and executing the best resolution to assist the member based on their needs or requests
- Connecting members to appropriate areas both internally and externally
- Managing tasks with timely follow-up per policies, which involve interaction with members, providers, insurance carriers, and other vendors
- Performing other duties and projects as assigned by management
Requirements
To be successful in this role, you'll need:
- A high school degree or GED
- Associate's degree with major coursework in business administration, liberal arts, public health, healthcare management, or a related field (preferred)
- Customer service experience (preferred)
- Strong communication skills
- Problem-solving and issue-resolution skills
- Multitasking skills
Benefits
As an arenaflex employee, you'll enjoy a range of benefits, including:
- Comprehensive medical, dental, and vision coverage
- 401(k) savings plan with company match
- Paid time off (PTO) and paid holidays
- Employee assistance programs and wellness programs
- Opportunities for career growth and advancement
- A supportive and inclusive work environment
How to Apply
If you're passionate about customer care and are eager to join a company that's making a real difference in people's lives, we invite you to apply for this exciting opportunity. Please visit our website at [arenaflex website URL] to learn more and submit your application.
Equal Employment Opportunity
arenaflex is an equal opportunity employer that does not discriminate on the basis of race, color, sex, age, religion, national origin, citizenship status, military service, and veteran status, physical or mental disability, or any other factor not related to job requirements. We're committed to creating a workplace that's welcoming and inclusive for all.
Pay Transparency Nondiscrimination Provision
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-I.35(c) Apply for this job