Experienced Customer Support Representative – Call Center (Remote/WFM) 12:30 - 9:00 ET

Are you passionate about delivering exceptional customer experiences and working in a dynamic, fast-paced environment? Do you have a strong desire to grow and develop your skills in a supportive team? Look no further! arenaflex is seeking an experienced Customer Support Representative to join our friendly team in a hybrid call center role. As a key member of our customer service team, you will play a vital role in connecting our sales force with corporate offices, ensuring exceptional customer service and fostering strong relationships.

About arenaflex

arenaflex is a leading organization in the industry, dedicated to providing innovative solutions and exceptional customer experiences. Our team is passionate about making a difference, and we're committed to creating a work environment that is inclusive, supportive, and empowering. With a strong focus on employee engagement and growth, we offer a range of benefits and opportunities to help you develop your skills and advance your career.

Responsibilities

As a Customer Support Representative at arenaflex, you will be responsible for:

• Assisting franchised distributor customers in selecting automotive tools and toolboxes, providing expert advice and guidance to ensure the best possible solutions.
• Handling inbound calls, providing pricing details, part numbers, and troubleshooting issues in a timely and effective manner.
• Providing technical support by sharing information from the arenaflex catalog and trusted suppliers, ensuring that customers receive the best possible solutions to their problems.
• Inputting orders accurately using internal software systems, ensuring seamless communication and efficient order processing.
• Collaborating with the Customer Service team to resolve challenges and ensure seamless communication, working closely with subject matter experts across departments for cross-functional problem-solving.
• Taking on additional responsibilities as needed, demonstrating adaptability and a willingness to learn and grow.

Requirements

To be successful in this role, you will need:

• A high school diploma or GED equivalent.
• Flexibility to work from 12:30 PM to 9:00 PM ET, Monday to Friday.
• At least 1 year of call center experience or equivalent customer service experience.
• On-the-job experience with general automotive mechanics is a plus.
• Intermediate PC and keyboard skills.
• Strong verbal and written communication skills.
• Ability to interpret customer issues and troubleshoot effectively.

Nice-to-haves

While not essential, the following qualifications would be beneficial:

• ASE certification.
• Automotive expertise.
• Familiarity with tools or related trade school degree.

Benefits

As a valued member of our team, you will enjoy a range of benefits, including:

• Annual bonuses/incentives depending on position.
• Immediate company benefits (medical, dental, vision, life, etc.).
• 401k with company match.
• 401k defined contribution after 1 year of service.
• High level of employee engagement.
• Walking path and gym equipment onsite.
• Food trucks on site during the summer.
• Dress for your day - casual/jeans.
• Employee discounts.
• 15 days vacation + 4 floating holidays + 8 paid holidays.
• Paid maternity & paternity leave.
• Tuition reimbursement.
• Student loan payment assistance.
• Hybrid work environment (2 days remote).
• Annual Day of Caring for employees to volunteer.
• Discounts on tools.
• Annual team-building events.

Why join arenaflex?

At arenaflex, we're passionate about creating a work environment that is inclusive, supportive, and empowering. We believe in the importance of employee engagement and growth, and we offer a range of benefits and opportunities to help you develop your skills and advance your career. If you're looking for a dynamic, fast-paced environment where you can make a real difference, we encourage you to apply!

How to apply

If you're passionate about delivering exceptional customer experiences and working in a dynamic, fast-paced environment, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job