Experienced Customer Experience Agent – Overnight Shift – arenaflex
Join arenaflex's Dynamic Team and Revolutionize the Future of Ecommerce
Are you a customer-centric individual with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy taking on new challenges? Look no further! arenaflex is seeking an experienced Customer Experience Agent to join our overnight shift team. As a key member of our Customer Experience team, you will play a vital role in driving the best possible user experience through process improvement, order management, and problem-solving.
About arenaflex
arenaflex is a leading innovator in the world of livestream shopping, bringing together community, shopping, and entertainment. Our platform offers a unique and engaging experience for buyers and sellers, with a vast array of products, from fashion and beauty to electronics and collectibles. As a remote co-located team, we operate out of hubs within the US, UK, Ireland, Poland, and Germany, and we're committed to our values of innovation, customer-centricity, and teamwork.
The Role
As a Customer Experience Agent, you will be responsible for delivering exceptional customer experiences through:
- Interacting with buyers and sellers with a customer-first attitude, ensuring a positive experience
- Resolving customer issues regarding payments, orders, shipments, and general questions in a timely and high-quality manner
- Becoming an expert in arenaflex's product, processes, and systems to drive positive outcomes for our users
- Collaborating with other departments to troubleshoot, research, and resolve open questions
- Identifying opportunities to eliminate repeat contacts and improve the overall customer experience
You
We're looking for a hungry individual who is eager to jumpstart their career in a fast-paced environment. You should be willing to take on any role or task, learn new skills, and be a part of building a great company. If you have a customer service mentality, a passion for reaching the best possible outcome, and a growth mindset, we'd love to hear from you!
Requirements
* Open to working an overnight shift from 10pm - 7:00am PST
- 2+ years of Support experience handling email and/or chat services
- Weekend availability required
- Understanding of Ecommerce and Marketplace operations
- Experience with Customer-facing systems like Zendesk, Kustomer, or Intercom
- Obsession with customers and being customer-first
- Proactive problem-solver and process-improver
- Knowledge of Collectibles is a plus
- Bachelor's degree or college experience preferred
- Previous start-up experience is a plus
Team Environment
Our team members are required to be within commuting distance of our Phoenix, AZ hub. We offer a dynamic and supportive work environment, with opportunities for growth and development.
Compensation and Benefits
* Competitive hourly rate: $24.04/hour to $28.85/hour
- Benefits package, including:
+ Flexible Time off Policy and holiday pay for working Company-wide Holidays + Health Insurance options including Medical, Dental, Vision + Work From Home Support + Home office setup allowance + Monthly allowance for cell phone and internet + Care benefits + Monthly allowance on both food and wellness + Annual allowance towards Childcare + Lifetime benefit for family planning, such as adoption or fertility expenses + Retirement: 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally + Monthly allowance to dogfood the app + Parental Leave: 16 weeks of paid parental leave + one month gradual return to work
EOE
arenaflex is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law.
Apply Now!
Even if you feel you're not a perfect match, we'd still love to hear from you. We're looking for great people to join our friendly team. Apply now and take the first step towards a rewarding career with arenaflex! Apply to this job Apply for this job