Experienced Senior Customer Service Representative – Remote Opportunity at arenaflex
Job Title: Experienced Senior Customer Service Representative – Remote Opportunity at arenaflex
Job Description:
About arenaflex
At arenaflex, we're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. Our innovative climate solutions for buildings, homes, and transportation challenge what's possible for a sustainable world. We're a growing business that's passionate about creating a positive impact, and we're looking for talented individuals to join our team.Job Summary:
We're seeking an experienced Senior Customer Service Representative to join our remote team. As a key member of our customer service team, you'll be responsible for providing exceptional service to our customers, resolving complex issues, and building strong relationships with our Commercial Sales Offices and customers. If you're a skilled problem solver with excellent communication skills, we'd love to hear from you.Thrive at work and at home:
At arenaflex, we're committed to supporting our employees' well-being and success. Here are just a few of the benefits we offer:- Competitive compensation: We offer a competitive salary range of $45,000-75,000, depending on experience and qualifications.
- Benefits kick in on DAY ONE: Enjoy comprehensive benefits, including health insurance, holistic wellness programs, and generous incentives.
- Family building benefits: We offer fertility coverage, adoption/surrogacy assistance, and other benefits to support your family's needs.
- 401K match: We match up to 6% of your contributions, plus an additional 2% core contribution, for a total of up to 8% company contribution.
- Paid time off: Enjoy paid time off, including in support of volunteer and parental leave needs.
- Education and training opportunities: Take advantage of our company programs, tuition assistance, and student debt support to continue learning and growing.
Responsibilities:
As a Senior Customer Service Representative, you'll be responsible for:- Developing and maintaining positive working relationships: Build strong relationships with Commercial Sales Office, Warehouse, and Transporter personnel nationwide.
- Working cross-functionally: Collaborate with sales offices, product management, warehouses, and transporters to meet customer requirements.
- Processing customer claims: Manage customer claims throughout their lifecycle, researching and investigating root causes to determine appropriate resolutions.
- Providing exceptional service: Answer incoming calls and emails from sales offices, warehouses, customers, and transporters regarding claim status, pickup scheduling, RMA creation, and other general inquiries.
- Staying up-to-date on product knowledge: Proactively keep current on product knowledge and process standard work.
- Utilizing problem-solving and critical thinking skills: Resolve issues and improve processes using your problem-solving and critical thinking skills.
Qualifications:
To be successful in this role, you'll need:- Bachelor's Degree: A degree in a related field is preferred.
- Microsoft Office Suite proficiency: Proficient with Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook.
- Customer service or inside/outside sales experience: 3-5 years of experience in customer service or inside/outside sales, preferably in an industrial environment.
- ERP system familiarity: Familiarity with ERP systems is preferred.
Key Competencies:
To succeed in this role, you'll need to possess:- Excellent verbal, written, and interpersonal communication skills: You'll need to communicate effectively with customers, sales offices, and other stakeholders.
- Exceptional critical thinking skills: You'll need to analyze complex issues and develop creative solutions.
- Ability to handle difficult situations: You'll need to remain professional and courteous in challenging situations.
- Strategic relationship-building skills: You'll need to build strong relationships with customers, sales offices, and other stakeholders.
- Process improvement skills: You'll need to identify opportunities for process improvement and implement changes.
- Learning agility: You'll need to actively seek and apply new knowledge, assimilate information quickly, and contribute to a learning culture.