Experienced Technical Content Designer, Customer Service – Web & Cloud Application Development

At arenaflex, we're shaping the future of global entertainment by providing an exceptional experience for our members. Our Global Customer Service (CS) organization focuses on delivering amazing interactions with our subscribers worldwide. We're looking for a talented Technical Content Designer with a strong technical background to join our Customer Service Content Strategy team and improve the support experience for our members and customer service agents.

Introduction to arenaflex

arenaflex is one of the world's leading entertainment services, with 278 million paid memberships in over 190 countries. Our mission is to provide a better way to watch, and we're committed to delivering an exceptional experience for our members. Our Customer Service Content Strategy team plays a critical role in achieving this goal by providing information that customers and agents need to enjoy arenaflex's services and features.

The Role

As a Technical Content Designer, you will work closely with program managers, visual designers, and cross-functional partners in product, engineering, and research to edit and manage content for the arenaflex Help Center and internal customer service knowledge base for our global CS teams. You will have relevant technical experience in helping customers navigate technical issues such as troubleshooting and device issues in a clear and simple way that anyone can understand.

Responsibilities

* Lead large complex editorial projects end to end, including setting content strategy, goals, timelines, and reporting

• Create and edit Customer Service content (Help Center and internal knowledge base articles, customer service emails, as well as other support materials)
• Ensure consistent content style, tone, and format meet the evolving expectations of a global audience
• Partner closely with support operations, localization, legal, product design, and engineering teams
• Create, maintain, and update style guides and editorial training
• Leverage multiple data sources to provide data-driven analysis and content recommendations

Key Skills and Competencies

* Exceptional writing, editing, project management, and communications skills

• Extensive technical or UI writing experience, writing for customer service organizations or highly technical environments for a consumer audience
• Experience writing for different platforms (e.g., computer, mobile, or TV)
• Experience with information architecture and content management systems
• Strong technical background, with experience in troubleshooting and device issues
• Ability to drive improvements, strong relationship builder, superior communication skills, including storytelling
• Highly adaptable, able to thrive in a fast-paced environment

Qualifications

* BS/BA degree

• 5+ years of relevant experience
• Independent, self-starter, innovative thinking, curious, action-oriented

Career Growth Opportunities and Learning Benefits

At arenaflex, we believe in investing in our employees' growth and development. As a Technical Content Designer, you will have opportunities to:

• Work with a talented team of professionals in a fast-paced and dynamic environment
• Develop your skills in content strategy, writing, and editing
• Collaborate with cross-functional teams to drive improvements and innovation
• Participate in training and development programs to enhance your skills and knowledge
• Contribute to the development of arenaflex's content strategy and vision

Work Environment and Company Culture

arenaflex is a unique culture and environment that values diversity, equity, and inclusion. We believe that a diverse and inclusive workplace is essential to driving innovation and success. Our company culture is built on the principles of:

• Collaboration and teamwork
• Innovation and experimentation
• Customer-centricity and member satisfaction
• Continuous learning and growth
• Diversity, equity, and inclusion

Compensation, Perks, and Benefits

arenaflex offers a competitive salary package, commensurate with experience. Our compensation structure consists of an annual salary, with the option to choose how much of your compensation you want in salary versus stock options. We also offer comprehensive benefits, including:

• Health Plans
• Mental Health support
• 401(k) Retirement Plan with employer match
• Stock Option Program
• Disability Programs
• Health Savings and Flexible Spending Accounts
• Family-forming benefits
• Life and Serious Injury Benefits
• Paid leave of absence programs
• Flexible time off

How to Apply

If you're a talented Technical Content Designer with a strong technical background and a passion for delivering exceptional customer experiences, we want to hear from you. Apply now to join our Customer Service Content Strategy team and be part of shaping the future of global entertainment. Apply to this job

Equal Opportunity Employer

arenaflex is an equal-opportunity employer and celebrates diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully, and we do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. Apply for this job