Experienced Part Time Remote Customer Service Specialist – Healthcare and Insurance Navigation

At arenaflex, we're committed to delivering exceptional patient care and experiences through our multi-specialty physician-led organization. As a Part Time Remote Customer Service Specialist, you'll play a vital role in facilitating patient healthcare needs, navigating complex insurance and healthcare systems, and providing top-notch customer service to our patients, healthcare providers, and facilities.

About arenaflex

arenaflex is the multi-specialty physician-led organization of arenaflex HealthCare and includes over 600 doctors and advanced practice providers who are affiliated with top-ranked hospitals in the Midwest region. Since 1994, arenaflex has provided access to extraordinary care in over 145 locations and over 25 specialties in the greater St. Louis, mid-Missouri, and southern Illinois areas. Our providers are nationally recognized for excellent patient satisfaction, quality healthcare, and improving the health and well-being of the communities we serve.

Key Responsibilities

As a Part Time Remote Customer Service Specialist, you'll be responsible for:

• Navigating the electronic health record to obtain and validate historical information, capturing and documenting demographic and financial information, and maintaining accountability for accurate data entry in the electronic health record and patient privacy and security as outlined by HIPAA.
• Managing a high volume of incoming calls from patients, healthcare providers, and facilities, ensuring resolution to the call and leveraging critical thinking with speed and accuracy to identify reason for the call and take appropriate action based on caller need and acuity.
• Scheduling patient visits based on complex provider preferences, verifying and updating insurance, and collecting and documenting demographics, while maintaining proficiency in and sharing knowledge of insurance basics, MyChart, and appointment instructions.
• Communicating directly with providers (physicians) to relay pertinent clinical information during after hours and managing calls within established performance and customer service standards, achieving targeted abandoned call rate, average speed of answer, and average transaction time.
• Providing excellent and consistent customer service in a variety of situations, communicating in a professional, positive, and respectful manner with patients, providers, arenaflex staff, and external organizations.

Minimum Requirements

* High School Diploma or GED

• 2-5 years of experience in customer service or a related field
• No supervisor experience required

Preferred Qualifications

* Recent healthcare or customer service experience

• Experience with electronic health records and insurance navigation
• Strong critical thinking and problem-solving skills
• Excellent communication and customer service skills
• Ability to work in a fast-paced environment and manage multiple priorities

Benefits and Perks

At arenaflex, we're committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social, and financial well-being. Some of the benefits and perks we offer include:

• Comprehensive medical, dental, vision, life insurance, and legal services available first day of the month after hire date
• Disability insurance paid for by arenaflex
• Pension Plan/403(b) Plan funded by arenaflex
• 401(k) plan with arenaflex match
• Tuition Assistance available on first day
• arenaflex Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays, and personal time
• Adoption assistance

Work Environment and Culture

As a remote Part Time Customer Service Specialist, you'll have the flexibility to work from home and enjoy a hybrid schedule that balances work and personal life. Our culture is built on a foundation of respect, empathy, and open communication, and we're committed to creating a work environment that's inclusive, supportive, and empowering.

Compensation and Perks

We offer a competitive salary and a range of benefits and perks that support your physical, emotional, social, and financial well-being. We're committed to recognizing and rewarding your hard work and dedication, and we offer opportunities for career growth and advancement.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional patient care and experiences, we encourage you to apply for this exciting role. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a work environment that's inclusive, supportive, and empowering, and we're proud to be an employer of choice for people from all backgrounds.

Typing Test Required

A typing test with a minimum speed of 35 wpm and 90% accuracy is required for this position.

Shift

The shift for this position is Monday-Tuesday 7:30am-4pm, Wednesday-Friday 9a-1pm.

Location

Must live within 1 hour of St. Louis, Missouri.

28 Hours per Week

This is a part-time position, requiring 28 hours per week.

No Weekends or Holidays

This position does not require work on weekends or holidays.

BJC Total Rewards

To learn more about the benefits and rewards we offer, please visit [insert website URL]. Apply for this job