Experienced LiveChat Agent - Marketing: Drive Customer Engagement and Growth at arenaflex

About arenaflex

At arenaflex, we're passionate about revolutionizing the way businesses interact with their customers. As a leading innovator in the industry, we're committed to delivering exceptional experiences that drive growth and success. Our team is comprised of talented individuals who share a common goal: to make a meaningful impact in the lives of our customers. If you're a motivated and customer-focused professional looking for a new challenge, we invite you to join our dynamic team as an Experienced LiveChat Agent - Marketing.

About the Role

The LiveChat Agent position at arenaflex is a critical component of our marketing team, responsible for engaging with website visitors through real-time live chat to validate and prequalify leads. As a key member of our team, you'll work remotely, preferably near branch offices in Calgary or Dallas-Fort Worth, and be responsible for entering leads into Salesforce, transitioning qualified leads to sales managers, and enhancing the customer journey through effective communication and documentation.

Responsibilities

• Real-time live chat with customers visiting our websites
• Enter marketing qualified leads into Salesforce.com
• Transition qualified leads to Sales Managers as Salesforce.com Opportunities
• Become an expert in the live chat platform
• Develop a deep understanding of our products and services
• Stay informed on arenaflex's product features, promotions, and FAQs
• Create canned responses and enhance tagging system in live chat platform
• Enhance training and best practices documentation
• Develop and communicate ideas for improvement in our customer journey
• Monitor KPIs: response time, customer satisfaction, volume/schedule, etc.
• Collaborate with sales team and key marketing team members, related to leads and live chat
• Perform other assigned tasks

Requirements

To succeed in this role, you'll need to possess a strong combination of skills and experience. Here are the essential qualifications:

• Commercial modular construction industry experience preferred
• Live chat, B2B Telemarketing or sales experience is preferred
• Salesforce.com experience preferred
• Excellent verbal and written communication skills
• Keen ability to multitask and prioritize
• Organized with attention to detail
• Customer service oriented
• Empathy and patience in dealing with various customer inquiries
• Self-motivated and self-starter with strong work ethic and integrity
• Tactful and inquisitive
• Proficient in MS Office
• Minimum accurate typing speed of 50 wpm
• Must comply with all company employment policies

Nice-to-Haves

While not essential, the following skills and experiences would be beneficial in this role:

• Experience in the commercial construction industry
• Experience with live chat platforms
• Familiarity with digital marketing strategies

Benefits

We're committed to providing a comprehensive benefits package that supports your well-being and career growth. As an arenaflex employee, you'll enjoy:

• Health insurance
• 401(k)
• Tuition reimbursement
• Work from home flexibility

Career Growth Opportunities and Learning Benefits

At arenaflex, we believe in investing in our employees' growth and development. As a LiveChat Agent - Marketing, you'll have access to:

• Regular training and coaching sessions to enhance your skills and knowledge
• Opportunities to participate in cross-functional projects and initiatives
• Professional development programs to support your career advancement
• A collaborative and supportive work environment that fosters innovation and creativity

Work Environment and Company Culture

Our remote work environment is designed to promote flexibility, productivity, and work-life balance. As an arenaflex employee, you'll enjoy:

• A collaborative and inclusive work culture that values diversity and inclusivity
• A flexible work schedule that allows you to balance your work and personal life
• Access to state-of-the-art technology and tools to support your work
• A dynamic and supportive team that encourages open communication and feedback

Compensation and Perks

We offer a competitive salary and a range of benefits to support your well-being and career growth. As an arenaflex employee, you'll enjoy:

• A competitive salary that reflects your skills and experience
• A comprehensive benefits package that includes health insurance, 401(k), and tuition reimbursement
• Opportunities for professional development and career advancement
• A flexible work schedule that allows you to balance your work and personal life

Conclusion

We're excited to invite you to join our dynamic team as an Experienced LiveChat Agent - Marketing. If you're a motivated and customer-focused professional looking for a new challenge, we encourage you to apply. Don't miss this opportunity to make a significant impact and drive growth at arenaflex.

Apply Now: Click here to submit your application