Experienced Licensed Customer Service Representative – Personal Lines Insurance

Join arenaflex, a leading provider of innovative insurance solutions, as we seek a highly skilled and dedicated Licensed Customer Service Representative to join our team! Are you passionate about delivering exceptional customer service and making a meaningful impact in the lives of our policyholders? Do you have a strong background in insurance and a proven track record of success in customer-facing roles? If so, we encourage you to apply for this exciting opportunity to join our team at arenaflex.

About arenaflex

arenaflex is a purpose-driven organization committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits, and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally. As a leading provider of innovative insurance solutions, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.

Job Summary

We are seeking an experienced Licensed Customer Service Representative to join our Customer Response Center team. As a key member of our team, you will provide timely, accurate, and responsive information and service to policyholders and agents for our Personal Lines products, plans, and programs. You will independently solve problems relating to policies within scope and escalate others as appropriate. Your primary goal will be to ensure high customer satisfaction, growth, and retention of business.

Responsibilities

* Provides exceptional customer service by responding promptly to all inbound customer calls regarding personal lines policies, limited by line.

• Builds rapport with each customer.
• Listens to customers' requests and inquiries.
• Works to retain policyholders who inquire about canceling auto policies through open listening, negotiating, and policy review of customer issues.
• Uses de-escalation tactics and when necessary, escalates to appropriate team.
• Processes policyholder transactions accurately and within Customer Response Center established time standards.
• Interprets policy contracts to insured based on expert knowledge of personal lines auto products.
• Identifies, understands, and interprets customer needs to implement resolutions and makes recommendations for coverage enhancements.
• Understands aspects of billing systems as it pertains to policy coverage.
• Identifies and communicates transactions and impact to policy premium.
• Evaluates and makes decisions regarding exceptions to payment plan and fees.
• Manages and utilizes time effectively to ensure department meets required service levels for improved customer satisfaction results.
• Proficiently utilizes on-line reference materials relating to auto policies to provide confident, accurate, and efficient service.
• Develops and maintains product, procedural, and technical systems knowledge.
• Completes licensing and continuing education requirements.
• Utilizes technical systems, effectively and efficiently, including desktop, call center-specific phone systems, and has required internet connectivity.
• Performs additional duties as assigned.

Qualifications

* Active P&C Producers insurance license REQUIRED in addition to at least 2 years actively using the license.

• Associates degree and 1+ year Insurance experience preferred.
• 3-5 years related Customer Service experience is required.
• Ability to review, record, and organize written data from a variety of sources with no prescribed format is essential.
• Excellent communication and interpersonal skills are required.
• Personal Lines producer insurance licenses required upon hiring and training.

Work Environment and Culture

* This is a remote opportunity with an immediate start.

• Paid training is Monday – Friday, 9:00am – 5:30pm EST (full-time).
• After onboarding and training is complete, go-forward shifts will have a start time between the hours of 8am and 10:30am EST/8-hour shifts.
• One weekend day (Saturday or Sunday) will be required with an alternate day off mid-week when working the weekend.
• All equipment is provided. However, to work from home, you must have dependable, wired internet connectivity with an upload speed of at least 5Mbps and a download speed of at least 25Mbps along with a quiet, secure, distraction-free place to work.

Benefits and Perks

* Competitive salary for this role, plus comprehensive benefits.

• Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
• Opportunities for career growth and professional development.
• Collaborative and dynamic work environment.
• Recognition and rewards for outstanding performance.

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team at arenaflex. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information, or on any basis prohibited by federal, state, or local law.

About arenaflex

arenaflex is a leading provider of innovative insurance solutions, committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits, and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally. As a purpose-driven organization, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.

Industry and Company Size

* Industry: Insurance

• Company Size: 10,000 employees or more

Founded

* 1912

Website

* https://www.arenaflex.com/about-arenaflex/corporate-information/our-business Apply for this job