Experienced Healthcare Customer Service Representative – Remote Opportunity with arenaflex
Job Highlights:
*
Company:
arenaflex
Start Date:
Immediate openings available
Position:
Healthcare Customer Service Representative
Location:
Remote
Compensation:
A competitive salary
Overview
At arenaflex, we are a global leader in delivering innovative digital business services that help the world's best brands streamline their business in meaningful and sustainable ways. With a team of over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence enable us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of Working with arenaflex
* Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
arenaflex and You
Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company? At arenaflex, the sky is the limit!
Responsibilities
As a Healthcare Customer Service Representative, you will be responsible for:
- Fielding customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns
- Connecting with customers via phone/email/chat/social media to resolve their questions or concerns
- Calmly attempting to resolve and de-escalate any issues
- Escalating interactions when necessary and appropriate
- Responding to requests for assistance and/or possible processing payments
- Tracking all call-related information for auditing and reporting purposes
- Providing feedback on call issues
- Upselling if required
Qualifications
We're looking for fearless people - people who are inspired to deliver only the best in all that we do. To be successful in this role, you will need:
- Ability to work remotely in a virtual team environment
- 6 months Customer service experience preferred
- Over 18 years of age
- Ability to type 25 wpm
- High School Graduate or GED
- Comfort with desktop computer system
- Proven oral & written communication skills
- Logical problem-solving skills
- Ability to navigate Windows operating systems
- Organization and work prioritization skills
Work from Home Requirements
* Internet Connection Requirements: + Minimum subscribed download rate equal or exceeds 12.0 Mbps + Minimum subscribed upload rate equal or exceeds 3.0 Mbps + ISP must have no packet loss and ping under 50ms + Proof of internet speed required + Clean and quiet workspace
Be Part of Our arenaflex Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
arenaflex is an Equal Opportunity Employer
Employment Type:
FULL_TIME
Apply Now!
Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team. Apply To This Job Apply for this job