Experienced Customer Service Representative II - Digital Support Specialist
At arenaflex, we're committed to delivering exceptional care and service to our patients and community. As a leading healthcare organization, we're seeking a skilled and motivated Customer Service Representative II to join our team. This is an exciting remote opportunity with an immediate start, offering a competitive salary and a chance to make a meaningful impact in the lives of others.
Overview
We're a little different at arenaflex. Our mission is clear: to bring to life a healing ministry through compassionate care and exceptional service. We believe in careers that match the unique gifts of unique individuals – careers that not only make the most of your skills and talents but also your heart. Join us and discover why we're a top choice for healthcare professionals.
Job Summary
As a Customer Service Representative II, you'll play a critical role in assisting patients in successfully gaining access to our digital platforms, including the MyMercy (Epic MyChart) application. You'll provide digital support over the telephone or through other electronic media, answering questions, troubleshooting basic access issues, and ensuring accurate documentation of all interactions in our enterprise tracking system.
Key Responsibilities
* Assist patients in registering their MyMercy account, resetting passwords, and validating caller identification
- Troubleshoot basic access issues and provide digital support to patients and arenaflex coworkers
- Accurately document all interactions in the enterprise tracking system
- Answer questions related to accessing the application from patients and arenaflex coworkers
- Perform duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards
Qualifications
* Up to a year of customer service experience
- High School Diploma or equivalent
- 1-3 years of customer service experience preferred
- 1 year of contact center experience preferred
- Understanding of clinical/healthcare settings a plus
What We Offer
* Competitive salary
- Comprehensive health, vision, and dental coverage
- PTO and tuition reimbursement
- Employer-matched retirement funds
- Opportunities for career growth and professional development
- Collaborative and supportive work environment
- Recognition and rewards for outstanding performance
Why Join arenaflex?
* Compassion and professionalism are at the heart of everything we do
- We're committed to delivering exceptional care and service to our patients and community
- We offer a supportive community that will be behind you every step of your day
- You'll have opportunities to pioneer new models of care and transform the healthcare experience through advanced technology and innovative procedures
- We're expanding to help our communities grow, and we want you to be a part of it
What Makes You a Good Match for arenaflex?
* You're a compassionate and professional individual with a positive outlook and strong sense of advocacy
- You're collaborative and unafraid to do a little extra to deliver excellent care
- You're committed to delivering exceptional service and care to our patients and community
- You're a team player who is passionate about making a difference in the lives of others
How to Apply
Ready to join our team? The first step is easy. Click the link below to apply now, and we'll be in touch soon! Apply To This Job
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.
Simple Application Process
Our application process is easy and straightforward. Simply click the link above to apply now, and we'll be in touch soon. We look forward to hearing from you! Apply for this job