[Remote] Capacity Operations Specialist

Note: The job is a remote job and is open to candidates in USA. Parallel Learning is a tech-forward provider of care for learning and thinking differences across the United States. The Capacity Operations Specialist will partner with various teams to execute and maintain the integrity of the provider staffing lifecycle, ensuring a positive provider experience and driving system improvements.

Responsibilities

• Execute the end-to-end staffing process from initial deal notification to confirmed provider assignment
• Be the primary owner of the provider-to-assignment matching process, applying the established guidelines to prioritize deals and align providers based on clinical fit, licensing, and utilization goals
• Keep positive provider Parallel experience front of mind
• Conduct daily monitoring of the Salesforce pipeline to identify staffing needs triggered by new opportunities or one-off requests
• Drive cross-functional alignment
• Coordinate with Clinical Managers and Customer Success to follow up on assignments, answer provider questions, and ensure clinical fit for all placements
• Manage the initiation of cross-licensing requests after approval and track the progress of license acquisition to address staffing gaps
• Update the demand segmentation documentation to inform the Recruiting team of urgent needs in supply-constrained environments
• Communicate urgent provider status changes, such as resignation or leave notices, by escalating to the provider's Clinical Manager and HR
• Support on system improvements and scale
• Flag duplicative work and inefficiencies with staffing process
• Provide an operational perspective to cross-functional team members to drive long-term system and process improvements that support scalable growth

Skills

• 1–3 years of experience in a high-volume operational, coordination, or data management role, preferably within a staffing, recruiting, or healthcare/education services environment
• Proven ability to manage high-volume daily workflows, including owning and triaging ticket queues (like ZenDesk) and executing defined processes
• Experience in supporting process improvements, identifying duplicative work, and flagging inefficiencies to help drive system scalability and growth
• Exceptional organizational skills and meticulous attention to detail to maintain data integrity and proper documentation of all provider outreach and assignments
• A proactive and collaborative approach, with the ability to effectively communicate potential issues (e.g., unresponsive providers, resignation notices) to cross-functional partners
• Basic level Excel skills and the ability to perform data analysis to inform operational decisions
• Extremely detail oriented
• Able to take initiative with minimum supervision (within scope of work)
• Capable of learning new skills, systems, and processes in a rapidly changing environment

Benefits

• 10% Annual Bonus
• Equity

Company Overview