[Remote] CX Specialist (French & English speaker)

Note: The job is a remote job and is open to candidates in USA. Too Good To Go is a certified B Corporation on a mission to inspire and empower everyone to fight food waste. They are seeking a bilingual Customer Experience Specialist to provide outstanding customer service and turn users and partners into ambassadors for the movement against food waste.

Responsibilities

• Being the main point of contact for our users and partners ensuring they receive outstanding customer service by answering inquiries through email, chat and phone
• Answering all questions through some of our Social Media tools (Facebook, App Store, Play Store and Google Reviews)
• Handle priority situations with high care, as well as contact users and stores proactively when necessary
• Help build and implement processes to encourage, inspire and empower our partners and consumers to adopt a more sustainable lifestyle, using Too Good To Go
• Being a brand ambassador in all your communications with our customers as you encourage, inspire, and empower our customers towards more sustainable behaviour
• Understand and communicate our customers' needs and motivations to our internal teams locally and globally

Skills

• Experience in Customer Service or Account Management
• Full written and verbal proficiency in Spanish and English and/or French and English to communicate with users and partners
• Someone based in Toronto with availability to work from Saturday to Wednesday, with days off on Thursday and Friday
• A first-class and inspiring communicator, who is able to draw on those skills to set the bar high
• Experience working with CRMs like Zendesk, Salesforce, Hubspot or SAP
• A team player who loves helping others, building positive relationships and resolving conflicts with our users and partners
• Detail-oriented individuals who are able to stay focused through repetitive tasks
• Previous experience working in a marketplace, a big platform, or the Food Industry is a bonus

Benefits

• A rare opportunity to work in a social impact company (and certified B Corp) where you can use your commercial skills to drive positive change
• An open company culture where you have the independence and room to unleash your creativity
• A strong team culture where learning together is encouraged and successes are celebrated together
• The experience of being part of an international company with over 1200 enthusiastic and highly talented teammates across 21 countries – always ready to share knowledge and support!
• Strong personal as well as professional development in a thriving, high-growth scale-up environment.

Company Overview