D365 SCM Lead Consultant
JOB SUMMARY
This role is responsible for working closely and effectively with our customers to review business processes, provide insightful analysis, assess solutions, and advise on how to best achieve their goals. This position requires a strong understanding of end-to-end supply chain processes, including planning, procurement, manufacturing, warehousing, and logistics.
Responsibilities
- Participates in every aspect of the solution implementation, from analyzing customer business requirements to configuring and testing the Microsoft Dynamics application to meet customer needs.
- Collaborates with stakeholders to gather comprehensive requirements aligned to business objectives, understand current processes, and identify opportunities for improvement across the supply chain.
- Provides in-depth knowledge of Microsoft Dynamics applications and evaluates customer processes against standard functionality.
- Follows implementation methodology, understanding key activities and deliverables for client engagements, leveraging standard templates and improving documentation quality.
- Utilizes Microsoft technology and ALM stack (LCS, BPM, Azure DevOps, Task Guides, Power Platform, Office 365, etc.).
- Contributes to continuous improvement of delivery practices.
- Documents business requirements clearly, defining expected outcomes and system behaviors.
- Configures and customizes Microsoft Dynamics solutions to support supply chain processes such as procurement, inventory management, production, planning, warehousing, and transportation.
- Facilitates decision-making when customizations are required and develops functional design documents to guide development.
- Leads testing efforts including CRPs, Program Increments (PIs), and UAT, ensuring solutions meet business requirements.
- Conducts training for customer resources to support successful adoption and ongoing use of the system.
- Provides structured post-go-live support, troubleshooting issues and managing cases according to SLA.
- Contributes to knowledge base, methodology improvements, and thought leadership through documentation and content creation.
- Applies industry expertise to identify risks and challenges in supply chain implementations.
Minimum and/or Preferred Qualifications
EDUCATION
- Bachelor’s Degree in Information Systems, Business Administration, Computer Science, or related field
EXPERIENCE
- Proven ability to support multiple concurrent consulting engagements and deliver successful outcomes
- Experience implementing end-to-end supply chain solutions (procurement, inventory, manufacturing, planning, logistics, and distribution)
- Experience with Dynamics 365 Finance & Supply Chain Management (F&SC)
- Strong understanding of supply chain processes including demand planning, order management, production, and distribution
- Experience leading client SMEs and junior consultants
- Familiarity with Agile and Waterfall methodologies
- Strong communication, organization, and problem-solving skills
- Self-starter with the ability to take ownership and drive results
- Ability to travel up to 50%
SKILL REQUIREMENTS
- Ability to work effectively in fast-paced, evolving environments
- 3–5 years of experience with Dynamics 365 F&SC
- Experience with Azure DevOps and Life Cycle Services (LCS)
- Experience writing Functional Design Documents (FDDs)
- Experience with data migration using D365 Data Management Framework
- Experience with Transportation Management (TMS) and broader logistics processes
- Experience working with global, multicultural teams
- Communication: Proficient in English written and verbal communications. Excellent verbal and written communication skills to interact with clients, team members, and stakeholders.
- Complex Project Management: Senior Consultants are responsible for leading multiple complex projects, necessitating exceptional project management skills.
- Thought Leadership: Providing thought leadership and industry expertise is critical in projects.
- Client Acquisition: They should have strong business development skills to acquire new clients and expand existing relationships.
- Mentorship and Coaching: Indirectly developing and coaching junior and mid-level consultants is a significant responsibility.
- Strategic Vision: Senior Consultants should contribute to the firm's strategic vision and decision-making.
- Executive Presence: The ability to interact effectively with senior client executives is important.