Operations Representative
About You
You are a self-motivated, resourceful team player. You are highly empathetic and love resolving issues quickly, politely, and professionally. You are outgoing and get energy from problem solving and creating positive customer experiences, but can also remain calm and composed when customer issues arise. You are reliable, flexible and adaptable, able to switch gears as priorities and needs shift. Others have described you as a jack of all trades, able to work cross functionally to handle whatever obstacle comes your way.
What the role is
The Operations team is growing and looking for candidates who can excel in a cross functional full-time salaried position. In this role, you will be working as a Launch Representative at least 3 weekends per month and spending the remaining time working as a part of the Operations team to assist our customers and venues. You will be supporting various initiatives across Operations research, data entry and analysis, venue success, brand ambassador hiring, bar crawls, and ticketing support as business needs arise. This is a position with a mixture of responsibilities and a lot of opportunity for growth with the right person!
In this role you will...
- Support the Venue Success team on an ongoing basis to ensure our venue partners’ issues and questions are tended to quickly, thoroughly and professionally
- Be a product and knowledge expert for LineLeap technology and processes, to educate bars on best practices for using the LineLeap platforms
- Be the boots on the ground for new partner launches and ongoing relationship building with existing bars on the platform
- Attend launches and events to engage with both venues and customers in a professional and friendly manner to get them excited about LineLeap
- Quickly observe and report any issues or trends through feedback loops with LineLeap team to ensure operational, technical and personnel issues are addressed
- Change course as priorities shift with tasks such as data entry, research, bar crawl and ticketing support
The Other Requirements
- This is a remote-first position with an atypical schedule, weekend work is required
- Schedule will involve evening hours
- Travel is required up to 75% of the time
- Required Physical Location: Chicago, Detroit, or Denver
Compensation & Benefits
- Base salary of $50,000 - $60,000 per year, depending on experience and location
- Competitive stock option package, depending on experience
- 401(k) plan
- Benefits package including medical, dental, vision, short-term/long-term disability, and life insurance
- Unlimited PTO
- Remote work environment
- Role is remote, applicant must be based in Chicago, Detroit, or Denver
- For reference, we are based in New York City, our Operations team is fully remote
You Do You
- LineLeap is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.