Customer Advocate Phone Specialist - Remote Arizona Opportunity
Join arenaflex, a forward-thinking organization dedicated to delivering exceptional customer experiences and inspiring health in Arizona. Are you passionate about providing top-notch customer service and making a meaningful impact in the lives of Arizonans? Do you thrive in a dynamic, remote work environment where you can grow and develop your skills? If so, we invite you to explore this exciting opportunity as a Customer Advocate Phone Specialist with arenaflex.
About arenaflex
arenaflex is a leading health insurance organization committed to helping Arizonans get healthier faster and stay healthier longer. With a mission to inspire health and make it easy, we offer a wide range of health insurance products and services to meet the diverse needs of individuals, families, and businesses. As a customer-centric organization, we strive to deliver exceptional experiences that exceed our customers' expectations.
Role Overview
As a Customer Advocate Phone Specialist, you will play a vital role in providing inbound phone support to healthcare customers throughout Arizona. You will be responsible for identifying, researching, processing, resolving, and responding to customer inquiries via telephone and written correspondence. Your expertise will help customers navigate our healthcare services, including contract benefits, changes in coverage, eligibility, claims, BCBSAZ programs, and provider networks.
Key Responsibilities
* Identify, research, process, resolve, and respond to customer inquiries and correspondence via telephone, written communication, and/or in person.
- Answer a diverse and high volume of health insurance-related customer calls and correspondence on a daily basis.
- Meet quality, quantity, and timeliness standards to achieve individual and department performance goals as defined within the department guidelines.
- Consult and coordinate with various internal departments, external plans, providers, businesses, and government agencies to obtain information and ensure resolution of customer inquiries.
- Document and record facts related to inquiries and correspondence by updating arenaflex files and systems.
- Demonstrate and maintain current working knowledge of the required arenaflex systems, procedures, forms, and manuals.
Qualifications
* At least one (1) year of experience in claims examination, health insurance, customer service, call center, medical office, or other healthcare-related field.
- High School diploma or GED.
- Intermediate PC proficiency.
Why Join arenaflex?
At arenaflex, we value our employees' pursuit of balance, happiness, and fulfillment. Our Workability model defines where and how we do our jobs: 100% remote, 100% in the office, or somewhere in-between. We offer a comprehensive benefits package that supports work-life balance and flexibility, including:
- Remote, in-office, and hybrid work options within the state of Arizona.
- Eleven (11) paid holidays, including a floating holiday you can use any time you wish.
- Accrued paid time off (up to 18 days per calendar year).
- Comprehensive medical, dental, and vision coverage.
- 401(k) up to 5% dollar-per-dollar match, 2% non-elective employer contribution.
- Up to 12% annual bonus based on corporate goals and individual performance.
- Eight (8) paid volunteer hours to support our mission of inspiring health.
- Tuition reimbursement for you; scholarship opportunities for your children.
- Employee discounts, gym reimbursement, and wellness programs.
- Treadmill desks, full-service fitness center, onsite cafeterias.
- Ongoing training for employees who wish to grow in their careers, acquire skills, and become managers.
Work Environment and Culture
arenaflex is committed to creating a diverse, inclusive, and supportive work environment where employees can thrive. Our award-winning healthy campus in Phoenix is always available to you, offering telehealth services, healthy meals and snacks, and a full-service fitness center. You'll have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional customer experiences.
How to Apply
If you're a motivated and customer-focused individual who is passionate about making a difference in the lives of Arizonans, we encourage you to apply for this exciting opportunity. Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards joining our dynamic team at arenaflex. Apply To This Job Apply for this job