Experienced Work-From-Home Customer Service Representative – Enriching Lives with arenaflex

At arenaflex, we're passionate about delivering exceptional customer experiences that enrich life's everyday moments. As a Work-From-Home Customer Service Representative, you'll be an integral part of our team, providing top-notch support to our customers while working from the comfort of your own home. If you're a customer service enthusiast with a passion for problem-solving, we want to hear from you!

About arenaflex

arenaflex is a leading retail company that comprises six innovative brands – arenaflex, arenaflex, arenaflex, arenaflex, arenaflex, and arenaflex – all dedicated to providing a more human way to shop. We're the largest player in video commerce ("vCommerce"), which includes video-driven shopping across linear TV, ecommerce sites, digital streaming, and social platforms. Our mission is to create a more personalized and engaging shopping experience for our customers.

The Opportunity

As a Work-From-Home Customer Service Representative, you'll be responsible for answering inbound customer calls, resolving issues, and providing exceptional support to our customers. You'll work closely with our team to ensure that every customer interaction is a positive one, and that our customers feel valued and appreciated. This is a part-time opportunity, with a set schedule of 20 hours per week, including one weekend day and one weekday off.

Key Responsibilities

* Answer inbound customer calls and resolve issues in a timely and professional manner

• Offer additional products to customers on each interaction
• Assist customers with questions, while personalizing the experience for each caller
• Calls may include confirming refunds, taking payments, placing orders, and analyzing account data
• Opportunity for advancement and upward mobility across the entire arenaflex family of brands
• Report to an assigned Customer Service Supervisor

What You Bring

* Excellent problem-solving and de-escalation skills, with the ability to sustain a high-paced call volume

• Ability to learn and work in a virtual environment with a set schedule and structured day
• Strong communication skills, with the ability to interact with a variety of customer styles, peers, and leaders
• Ability to navigate multiple systems and screens while assisting customers
• Can sit for long periods of time
• Follow arenaflex computer system requirements
• Troubleshoot own technical problems (in partnership with IT when needed)
• Available to work weekends, holidays, and additional hours

Compensation and Benefits

* Starting rate is $15.00/hour

• $1.00/hour additional for any hours worked 6pm-6am
• $1.00 for every hour worked 12:00am Saturday -11:59pm on Sunday
• Comprehensive Total Rewards package, including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts, and much more

System Requirements

* Self-provided Computer or laptop with a Microsoft Windows operating system, Windows 10 or newer, and no more than three years old

• Headset compatible with arenaflex specifications (arenaflex reimburses $75 for headset)
• High-speed internet connection. Satellite, broadband, wireless, or dial-up services are not an option (no 5G or Wi-Fi)
• Mac/Apple products, Chromebooks, Surfaces, and notebooks are not supported
• Webcam and able to appear on camera for meetings and trainings

The Application Process

Our application process is candidate-led. Each notification for the next step will be sent to the email address you provide. 1. Complete Application 2. Complete skills assessment on mobile device or computer 3. Self-schedule interview 4. Complete interview

Remote Work Policy

Remote work is not permitted in NYC at this time.

Join Our Team!

If you're passionate about customer service, problem-solving, and creating exceptional experiences, we want to hear from you! arenaflex is committed to diversity, equity, and inclusion, and we're an equal opportunity employer. We offer a comprehensive Total Rewards package, including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts, and much more.

Apply Today!

Click the link below to apply for this exciting opportunity. Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Submit your application today! Apply To This Job

Why arenaflex?

* Friendly teams, ambitious projects, and fast-moving careers

• Comprehensive Total Rewards package, including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts, and much more
• Opportunities for advancement and upward mobility across the entire arenaflex family of brands
• Commitment to diversity, equity, and inclusion, and an equal opportunity employer
• A company that values a great attitude and a willingness to learn above all

We're Waiting to Hear from You!

Apply today and join our team of passionate customer service professionals who are dedicated to enriching life's everyday moments. We look forward to hearing from you! Apply for this job