Experienced Seasonal Customer Service Representative – Remote Holiday Support

At arenaflex, we're on a mission to inspire people to connect with each other more often and in more meaningful ways. As a VC-backed consumer stationery brand, we've been growing rapidly in the US since launching here in 2018, putting the US on course to become our largest market. With over ~$15m of venture funding to date and a Series C on the horizon, we're seeking talented individuals to join our team and help us accelerate our progress. We're now looking for enthusiastic remote Seasonal Customer Service Representatives to join our Customer Service team for the holidays and help arenaflex achieve our mission. As a Seasonal Customer Service Representative, you'll be the friendly face of arenaflex and the first point of contact for all our customers. Our customer service team is based in-house and has a detailed knowledge of all of our product ranges, working closely with our Operations and Tech team to ensure everything is running smoothly for customers and that we are proactive in our communication when there are any issues.

What You'll Do:

* Provide support to arenaflex customers via email and live chat, ensuring a speedy resolution to their issue

• Carefully follow established procedures to ensure customers get the correct information
• Communicate with other team members, external print partners, and 3PLs to answer questions and troubleshoot problems throughout the customer's journey with us
• Collaborate with design, operations, or tech when something is not working or looks incorrect
• Follow the direction of the shift supervisor to prioritize tickets based on what is in the inbox that day
• Customer questions may include using the online editor to create personalized gifts for the holiday season, advising customers on how to edit their order, and answering questions about the format of each of our products

Requirements:

* 1+ years of experience in customer service, preferably within an ecommerce business

• A quick learner who is happy to be hands-on and is not afraid to ask questions
• Experience of working within a team to meet SLAs or KPIs and a high standard of engagement with customers
• Excellent written and spoken English
• Knowledge of Zendesk, Freshdesk, Intercom, or similar customer service software is preferable, but not essential
• A quiet working environment at home with access to high-speed, private internet
• A reliable laptop or desktop computer

Benefits:

* 3-month fixed-term contract from November 5th to January 31st

• Generous staff discount
• Remote working
• 9 am to 5:30 pm ET schedule Monday through Friday, plus one weekend of work during the contract
• Lunch break - 1 hour unpaid daily
• Wellness hour - 1 per week, paid
• Comes to 37.5 paid contract hours per week
• Friendly and fantastic team!
• 4 paid US Public Holidays (Thanksgiving, Christmas Day, and New Years Day, Martin Luther King Jr. Day)
• 6 paid days off

Why Join arenaflex?

At arenaflex, we're passionate about creating a workplace that's inclusive, supportive, and fun. We believe that our team members are the driving force behind our success, and we're committed to providing a work environment that allows you to grow, learn, and thrive. As a Seasonal Customer Service Representative, you'll have the opportunity to work with a talented team, develop your skills, and contribute to the growth and success of a rapidly expanding company.

What We Offer:

* A competitive salary starting at $21 per hour

• Opportunities for career growth and development
• A dynamic and supportive work environment
• A chance to work with a talented team and contribute to the growth and success of a rapidly expanding company
• A comprehensive benefits package, including health insurance, retirement savings, and paid time off

How to Apply:

If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

About arenaflex:

arenaflex is a VC-backed consumer stationery brand that sells online and ships direct to customers. We launched in the UK in 2015 and have been growing rapidly in the US since launching here in 2018. Our mission is to inspire people to connect with each other more often and in more meaningful ways. We're committed to providing high-quality products, exceptional customer service, and a unique shopping experience that sets us apart from the competition.

Why arenaflex is a Great Place to Work:

* We're a rapidly expanding company with a strong growth trajectory

• We offer a comprehensive benefits package, including health insurance, retirement savings, and paid time off
• We're committed to providing a work environment that's inclusive, supportive, and fun
• We offer opportunities for career growth and development
• We're passionate about creating a workplace that's driven by our values of innovation, collaboration, and customer focus

Join Our Team:

If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job