Experienced Manager, Customer Relationship Management & Data Systems – Strategic Leadership for arenaflex

At arenaflex, we're committed to empowering every person and organization to achieve more. As a seasoned leader, you'll play a pivotal role in shaping the direction and success of our startup initiatives. If you're passionate about driving strategy and business impact in a dynamic environment, we invite you to join our team as an Experienced Manager, Customer Relationship Management & Data Systems.

About arenaflex

arenaflex is a leading organization that's dedicated to making a positive impact on startups and the communities they serve. Our mission is to empower every person and organization on the planet to achieve more. We're a team of innovators, collaborators, and growth-minded individuals who come together to create a culture of inclusion where everyone can thrive.

Job Summary

As an Experienced Manager, Customer Relationship Management & Data Systems, you'll be responsible for shaping the direction and success of our startup initiatives. You'll work closely with stakeholders across various departments to understand their needs and develop strategies to drive improvements in our CRM and data architecture and workflows. Your expertise will help us build a more scalable, reliable, and compliant CRM and data system that meets the needs of our customers and stakeholders.

Responsibilities

As a seasoned leader, you'll be responsible for the following key areas: ### Strategic Systems Thinker

• Understand and document the entire Customer Relationship Management and adjacent systems workflow & architecture
• Understand stakeholder asks and their proposed solutions and discern their underlying need
• Identify specific solutions opportunities to drive improvements that increase scalability
• Develop strategy and roadmap to serve stakeholder needs and improve our CRM & data architecture and workflows

### Product/Service Development

• Develop and maintain Objectives and Key Results, project plans, schedules, and status updates that effectively engage stakeholders and executives
• Perform data/system investigation and implementation work
• Collaborate with the Data infrastructure team to ensure quality, reliable and compliant CRM and data system

### Executive Partnership & Communication

• Forge trusted partnerships with stakeholders across various departments, from Marketing to Sales/Support to Product
• Communicate roadmap, strategic decisions, and results to diverse audiences, ranging from team members to executives
• Drive collaboration and coordination across teams and perspectives to ensure alignment on product management and release, including tradeoffs, adjustments, and improvements as feasible

Qualifications

To be successful in this role, you'll need to possess the following qualifications: ### Required Qualifications

• Bachelor's Degree AND 6+ years experience in engineering, product/technical program management, data analysis, or product development
• OR equivalent experience
• 4+ years people management experience
• 3+ years experience managing cross-functional and/or cross-team projects

### Other Requirements

• Ability to meet arenaflex, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

+ arenaflex Cloud Background Check: This position will be required to pass the arenaflex Cloud background check upon hire/transfer and every two years thereafter ### Preferred Qualifications

• Bachelor's Degree AND 10+ years experience in engineering, product/technical program management, data analysis, or product development
• OR equivalent experience
• 4+ years people management experience
• 3+ years experience managing cross-functional and/or cross-team projects in a global organization of 500+ employees
• 2+ years of experience in managing a CRM or equivalent internal tools

Technical Program Management M5

The typical base pay range for this role across the U.S. is USD $133,600 - $256,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $173,200 - $282,200 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.arenaflex.com/us/en/us-corporate-pay

arenaflex is an Equal Opportunity Employer

arenaflex is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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