Experienced Full Stack Online Chat Text Supervisor - Crisis Intervention and Support Services

At arenaflex, we're dedicated to providing exceptional support services to individuals in crisis, and we're seeking a highly skilled and compassionate Online Chat Text Supervisor to join our team. As a key member of our crisis intervention team, you'll play a vital role in ensuring the well-being and safety of our clients, while also providing guidance and support to our Crisis Chat Counselors.

About arenaflex

arenaflex is a leading provider of crisis intervention and support services, committed to delivering high-quality care to individuals in need. Our team of dedicated professionals is passionate about making a difference in the lives of others, and we're seeking like-minded individuals to join our mission.

Job Highlights

* Immediate openings available

• Competitive salary
• Remote work opportunities
• Flexible scheduling to meet program needs
• Opportunity to work with a dynamic and compassionate team
• Comprehensive training and support
• Career growth opportunities and professional development

Primary Responsibilities

As an Online Chat Text Supervisor, you'll be responsible for the overall functioning of our 988 Crisis Chat Program, including:

• Supervising Crisis Chat Counselors and ensuring appropriate intervention for all chat/text visitors
• Conducting risk assessments, safety planning, and de-escalation with chat/text visitors
• Building positive rapport with chat/text visitors and providing crisis intervention and support
• Coordinating with emergency responders when active rescue is required
• Familiarity with resources and providing information and referral to visitors as appropriate
• Responding to crisis chat/text visitors as needed to support Counselors on shift
• Ensuring thorough documentation is completed for all crisis chat/text
• Ensuring each Counselor completes 1.5 chats/texts per hour
• Ensuring the program responds to 2,171 chats/texts per month
• Providing daily ongoing monitoring of chats and texts to ensure quality
• Conducting weekly individual supervision sessions with Counselors
• Completing weekly quality assurance reports with Counselors
• Completing performance evaluations and yearly reviews
• Providing training to new Crisis Chat Counselors
• Completing monthly Lifeline/Vibrant QA/QI reports
• Meeting with Assistant Director of Crisis Services regularly to discuss program operations, concerns, and potential improvements

Secondary Responsibilities

* Ability to report on-site on an as-needed basis

• Responding to major community events and providing debriefing/support as needed
• Other duties as assigned, required, or needed

Agency-wide Responsibilities

* Participating in supervision, in-service training, and staff meetings

• Maintaining good working relationships with co-workers and positively contributing to group morale
• Completing all administrative duties, including time sheets, leave requests, etc. on time
• Using appropriate channels of communication to resolve conflicts with other staff
• Interacting with staff, clients, and visitors in a professional and courteous manner

Education and Experience

* Bachelor's degree required, Master's Degree in any Counseling field or Social Work preferred

• 1 year of experience in mental health services, preferably in crisis intervention services, suicide prevention, and intervention
• Computer skills with various software, including Microsoft Products, proficient skills required

Skills and Abilities

* Excellent oral and written communication skills

• Ability to function successfully in an environment requiring immediate response to urgent situations
• Spontaneous supervision of staff in real-time
• Knowledge of and familiarity with local and statewide community resources
• Analytical and problem-solving skills
• Computer skills with various software and the internet

Work Conditions

* Share office space with Crisis Chat and Crisis Counselors

• Holiday and evening coverage required, depending on scheduled shifts
• Hours are flexible to meet program needs
• Must be able to lift 25lbs

Grassroots Rewards & Incentives

arenaflex offers a range of rewards and incentives to support your professional growth and well-being, including:

• 100% coverage of expenses for licensure and/or renewal, CEUs, professional trainings, and field certifications
• Instant wage increases for certifications achieved while employed
• $250 hiring bonus for full completion of onboarding and HR trainings
• $500 retention bonus
• Small loan option at 0% interest for 1 year

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, gender identity, genetic information, arrest record, or any other characteristic protected by applicable federal, state, or local laws.

Take the Next Step

If you're ready to make a difference in the lives of others and join a dynamic team of professionals, apply now to become an Online Chat Text Supervisor at arenaflex. Apply for this job