Intake Coordinator

Job Description:

Schedule

Fully remote after 3 weeks on onsite training

Essential Functions

Receives incoming calls from members, providers, facilities, vendors, and other departments while providing professional solutions and information for situations and problems.

Follow established guidelines to complete pre-authorizations for members and providers.

Makes outbound calls as needed to obtain information for compliance with NCQA, CMS or other regulatory guidelines for completion of utilization review preauthorization service requests or concurrent reviews in a timely manner.

Completes report assignments in designated time frames. Reviews inpatient facility census and makes referrals to Care Manager as appropriate.

Complies with established auditing criteria for calls and pre-authorizations. Stays current and conversant on customer service call audit criteria as well as preauthorization and care management guidelines to provide accurate information, and follows all applicable regulatory guidelines (NCQA, CMS, State Medicaid).

Skills

• Customer Service
• Computer Literacy
• Computer Systems
• Telephone Communications
• Attention to Details
• Referrals
• Typing
• Problem Solving
• Teamwork

Positive Attitude

Qualifications

Minimum Qualifications

• Experience in medical office / insurance, or health related customer service.  Experience must include taking incoming or making outgoing telephone calls in a professional environment.
• Experience working successfully in a remote environment.
• Demonstrate proficiency using Microsoft Office Suite, including Teams (chat, whiteboard, task tracking) & Outlook; 
• Capable of troubleshooting internet connection, basic computer hardware set-up, ability to customize computer settings and use multiple monitors.

Preferred Qualifications

• Knowledge of medical terminology or medical background.
• Ability to work independently, demonstrates flexibility, and be self-motivated with a positive attitude.

Physical Requirements

• Ongoing need for employees to see and read information, documents, monitors, identify equipment and supplies, and be able to assess customer needs.
• Frequent interactions with colleagues and providers require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.
• Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.
• May be expected to sit or stand in a stationary position for a long time.

Location:

Work City:

Work State:

Scheduled Weekly Hours:

The hourly range for this position is listed below. Actual hourly rate dependent upon experience. 

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.