Bilingual Customer Service Representative - Pension Administration
TELUS Health is a global-leading health and well-being provider focused on improving health outcomes. They are seeking a Bilingual Customer Service Representative to assist pension plan participants with inquiries regarding their benefits and retirement options, ensuring clear communication and client satisfaction.
Responsibilities
- Handling inbound and outbound calls from clients and their employees, including follow-up calls
- Address inquiries from pension plan participants regarding benefits, eligibility, and pension options
- Provide accurate and timely information on pension plans and retirement benefits
- Assist participants with pension documents, forms, and online portals
- Handle client concerns and escalations professionally and empathetically
- Maintain detailed records of customer interactions
- Collaborate with internal teams to resolve complex issues and ensure client satisfaction
- Stay informed on pension regulations and policies
Skills
- Fluency in both English and French with strong verbal and written communication abilities in both languages
- Experience in using Excel and the Microsoft Office suite
- Previous experience in customer service or call center roles
- Strong communication skills, both verbal and written
- Excellent problem-solving skills and attention to detail
- Ability to handle confidential information responsibly
- Ability to work in a team as well as independently
- College or University diploma or equivalent; additional customer service training is a plus
- Proficiency in customer service software is a plus
- Knowledge of pension plans is beneficial but not required
Benefits
- Comprehensive total rewards package highlighting competitive salary and bonus structures
- Minimum 3 weeks of vacation
- Flexible benefits plan to meet the needs of you and your family
- Flexibility to work in-office, virtually or a combination of both
- Generous company matched pension
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities to develop your skills
- And much more…
Company Overview