IT Help Desk Specialist (Hybrid)
Questeq is a company committed to quality and making a positive impact through technology in libraries and schools. As a Help Desk Specialist, you will provide fast and effective support to clients, diagnose hardware and software problems, and implement solutions.
Responsibilities
- Monitor, answer, and respond to requests by phone calls, voicemails, emails, and web submission
- Utilize a ticketing system to log, update and communicate issues and progress
- Provide Windows 10 & 11 OS Support
- Hardware Troubleshooting and support
- Basic troubleshooting of user account and profile issues
- Experience with Active Directory and Group Policy
- Assist libraries with the use, configuration, and troubleshooting of core software Envisionware and Sierra
Skills
- Associates degree and/or equivalent experience in information technology field
- 1 to 2 years of experience supporting desktop devices
- Understanding of computer and network operations
- Ability to work well in a fast-paced environment
- Excellent interpersonal skills for both internal and external communications
- Excellent organization and problem-solving skills
- Excellent customer service skills
- Must be able to pass Criminal Background Clearances
Benefits
- Medical
- Dental
- Vision
- 401K with company match
Company Overview