Customer Service Representative
Perfect Aire is a leading supplier of personal comfort equipment, and they are seeking a detail-oriented and customer-focused Customer Service Representative (CSR) to support order entry and customer interactions. The role focuses on executing order processing and customer support tasks to ensure a seamless and efficient customer experience.
Responsibilities
- Accurately enter and process customer orders in ERP systems
- Review orders for accuracy including pricing, quantities, and shipping details
- Manage order changes, cancellations, and updates
- Track and communicate order status, delays, and backorders
- Answer inbound calls and respond to customer inquiries professionally
- Provide product information, availability, and pricing
- Resolve customer issues, discrepancies, and complaints promptly
- Follow up with customers regarding open orders or issues
- Coordinate with sales, warehouse, and logistics teams to ensure order fulfillment
- Communicate with internal teams to resolve order or shipment issues
- Assist with returns, credits, and warranty-related inquiries
- Maintain accurate customer records and documentation
- Assist with general administrative and customer service tasks
- Support reporting and tracking related to customer orders
Skills
- 1–3 years of customer service, order entry, or administrative experience
- Strong data entry skills with high attention to detail
- Excellent communication skills — clear, professional, and customer-focused
- Ability to multitask and manage competing priorities
- Proficiency in Microsoft Office and ERP systems
- Strong problem-solving skills and a proactive mindset
- Experience in HVAC, manufacturing, or distribution environments
- Experience with ERP or order management systems
- Ability to handle high call volumes in a fast-paced environment
Benefits
- 401(k)
- PTO & Paid Holidays
Company Overview